Aline Melissa AMAHORO
Gatineau,QC
Summary
SLE results: CCC - Secret Clearance - Member of EE Group.
Focused and knowledgeable; Bilingual Administrative and program coordinator with over ten years of superior performance in administrative, project coordination and leadership roles. Committed to delivering high-quality executive support and coordinating programs. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Flexible, reliable, and autonomous with international work experience and a commitment to continuous learning.
Overview
11
11
years of professional experience
Work History
Project Services Officer
Canadian Transportation Agency
Gatineau, QC
02.2024 - Current
- Provided support in the management of a budget, recording and reconciling financial transactions.
- Provided support services in matters related to expenditure management, such as reconciling acquisition card statements, invoice payment, preparing and reviewing travel or hospitality claims, or quality assurance of financial transactions. Used a financial management system, such as SAP.
- Prepared travel arrangements and expense claims.
- Provided administrative support in a human resources environment, such as Classification, Learning, Staffing, Labor Relations or Planning.
Administrative Coordinator
Innovation, Science and Economic Development Canada
Ottawa, ON
03.2023 - Current
- Provided administrative support to two Directors by; Managing their Calendars and organizing internal and external Meetings.
- Arranged travel schedules and make reservations for Directors and Analysts.
- Compiled data and other information to support Analysts. Submitted translations requests to accredited vendor and monitors it’s processing status.
- Prepared, Proofreads correspondences, invoices, presentations, reports and related materials.
- Provided records management, finance, Purchasing or other administrative services.
- Assisted in the recruitment process by posting job openings, conducting preliminary screening, and scheduling interviews.
- Submitted staffing request in MyGCHR and ensures that documentation has been prepared and validated in accordance with prescribe criteria.
- Planed and coordinated employee onboarding, including processing new hire paperwork. Completed and submitted pay action requests for employees (Departures, Leave)
Program and Administrative Coordinator
National Trust for Canada
Ottawa, ON
01.2020 - 02.2023
- Delivered the Young Canada Works Program in accordance with the guidelines established by the Department of Canadian Heritage (PCH)
- Registered and maintained project proposals, organized the peer review process, managed the program information distribution process and Prepared reports for the Department of Canadian Heritage.
- Maintained and tracked the trust's administrative and the Executive Director's calendar (Key dates) as well as the policy Handbook.
- Monitor correspondence and filing system and other general administrative duties.
Content & Communication Manager
Korea Telecom Rwanda Networks Ltd
Kigali, Kigali
04.2018 - 12.2019
- Developed and implemented effective communication strategies that build customer loyalty programs, brand awareness, strong retention strategies and customer satisfaction.
- Organized promotional events to establish community relationships and maximize marketing strategies.
- Managed customer digital marketing strategies to meet client goals and objectives.
- Managed client marketing strategies and product promotion campaigns.
Head of Operations
ENSAFRICA Ltd
Kigali, Kigali
03.2015 - 03.2018
- Solved outstanding issues and kept accurate records in order to learn from client requests and problems experienced over time, so that new processes and procedures can be implemented.
- Supported reception and helpdesk by processing all office queries in a solution-driven and appropriate way, escalating possible issues to relevant parties.
- Supported various team members relating to operational aspects of business planning process Supported firm-wide teams such as the Library/Infohub, IT, Logistics, travels, call center operations and overall operations.
Brand Ambassador & Firm Integration Assistant
ENSAFRICA Ltd
Kigali, Kigali
03.2015 - 03.2018
- Front desk inquiries, provided excellent customer care and managed clients' databases.
- Handled inbound calls and customer inquiries.
- Organized internal and external events such as client conferences, seminars and/or events on the ground.
- Built relationships and personalized future client development opportunities by collecting customer data.
Reservation & Marketing Consultant
VOLCANOES SAFARIS Ltd
Kigali, Kigali
08.2013 - 03.2015
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Ensured clients loyalty through quality control, efficiently managing tours logistics and travel operations.
- Follow up on Clients bookings received from the sales team and monitored hotel bookings, transportation, gorilla permit purchases and prepared required travel documents and forms.
Education
Bachelor of Science - Business Management With Computer Application
Bharathiar University
Coimbatore, Tamil-Nadu, India05.2013
Bachelor of Arts - Public Administration
Distance Learning- Annamalai University
Chidambaram, Tamil-Nadu, IndiaSome College (No Degree) - Business English Communication (B.E.C)
Cambridge University
BBARaHiiAMAHOROBBACoimbatore, Tamil-Nadu, IndiaSkills
- Problem-solving abilities
- Thrive in fast paced environment
- High-energy attitude
- Human Resources coordination
- Clients focused
- Correspondence Management
- Office Administration
- Microsoft Office Suite
- Project Coordination
- Flexible and Adaptable
- Budget Preparation
- Data Collection
- Planning and Execution
- Project Management
- Travel Administration
- Data Entry
- Calendars Management
- Appointment Scheduling
- Handling Complaints
- Analyze and apply program policies, and procedures
Accomplishments
- Rwandan Diaspora Culture representative.
- Organizer of several exhibitions and In charge of international culture day at CMS College of Science and Commerce; Coimbatore-India.
Timeline
Project Services Officer
Canadian Transportation Agency
02.2024 - Current
Administrative Coordinator
Innovation, Science and Economic Development Canada
03.2023 - Current
Program and Administrative Coordinator
National Trust for Canada
01.2020 - 02.2023
Content & Communication Manager
Korea Telecom Rwanda Networks Ltd
04.2018 - 12.2019
Head of Operations
ENSAFRICA Ltd
03.2015 - 03.2018
Brand Ambassador & Firm Integration Assistant
ENSAFRICA Ltd
03.2015 - 03.2018
Reservation & Marketing Consultant
VOLCANOES SAFARIS Ltd
08.2013 - 03.2015
Bachelor of Science - Business Management With Computer Application
Bharathiar University
Bachelor of Arts - Public Administration
Distance Learning- Annamalai University
Some College (No Degree) - Business English Communication (B.E.C)
Cambridge University
Similar Profiles
PHILIPPE MADGINPHILIPPE MADGIN
Director General (EX-03) at CANADIAN TRANSPORTATION AGENCYDirector General (EX-03) at CANADIAN TRANSPORTATION AGENCY
Andrew MareteAndrew Marete
Senior Data Scientist at Canadian Transportation Agency (CTA)Senior Data Scientist at Canadian Transportation Agency (CTA)
Kieran O'BoyleKieran O'Boyle
IT Technical Advisor, BA (Acting IT-03) at Canadian Transportation Agency (IMIT)IT Technical Advisor, BA (Acting IT-03) at Canadian Transportation Agency (IMIT)