ALINE S C DE CASTRO
London,ON
Summary
Dedicated and results-driven professional with 12 years of experience in sales, including 6 years serving small business owners. Known for my ability to cultivate strong client relationships, drive revenue growth, and exceed targets, I am adept at developing customized solutions to meet client needs and foster long-term business partnerships.
Overview
13
13
years of professional experience
Work History
Online Sales Coordinator
Kitok Festas e Artigos de Fantasias
Sao Paulo, Brazil
02.2020 - 04.2024
- Created and maintained relationships with vendors to ensure smooth operations of online sales.
- Developed strategies for increasing customer satisfaction and loyalty through online channels.
- Maintained records of all customer orders, returns, refunds, payments.
- Responded promptly to customer inquiries regarding their orders or other relevant matters.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Resolved customer complaints regarding sales and service.
- Gained market share in new sales performance through aggressive team training.
Business Support Representative
CPM Australia Group
Brisbane, Australia
06.2018 - 12.2019
- Promoted the American express services, promotional programs and benefits to merchants.
- Provided superior customer service to external clients by answering questions, resolving issues and processing requests.
- Engaged in conversation with customers to understand needs, resolve issues, get around objections and answer product questions.
Brand Ambassador
Extravert - Shopper Engagement Specialists
Brisbane, Australia
08.2017 - 12.2019
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Employed basic selling techniques to engage with customers.
- Increased sales by encouraging customers to purchase additional products and services.
Wholesale Sales Manager
Kitok Festas e Artigos de Fantasias
Sao Paulo, Brazil
07.2013 - 07.2017
- Contacted and developed working relationships with buyers, decision makers and business owners in order to increase sales.
- Provided support to field sales representatives in the development of sales plans.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained accurate records of all sales activities including quotes, orders, follow-up activities.
B2B Bank Account Manager
Banco Santander
Sao Paulo, Brazil
11.2010 - 07.2013
- Developed and maintained relationships with small business entrepreneurs to ensure customer satisfaction and increase sales.
- Managed a portfolio of existing accounts while prospecting for new business opportunities.
- Used cold calling and networking to sell products and services.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Presented and sold bank services to new and existing customers.
Education
Advanced Diploma in Leadership And Management -
Australian Business School
05.2019
Postgraduate Degree in Business Administration -
SENAC
07.2013
Bachelor Degree in Public Relations - Corporate Communications -
FIRB - Rotary Foundation
12.2008
Skills
- Sales expertise
- Customer Service
- Customer Relationship Management
- Prospecting skills
- Adaptable
- Active listener
- Verbal and written communication
- Time Management
Languages
- Portuguese, Native/ Bilingual
- English, Native/ Bilingual
- Spanish, Professional
References
References available upon request.
Timeline
Online Sales Coordinator
Kitok Festas e Artigos de Fantasias
02.2020 - 04.2024
Business Support Representative
CPM Australia Group
06.2018 - 12.2019
Brand Ambassador
Extravert - Shopper Engagement Specialists
08.2017 - 12.2019
Wholesale Sales Manager
Kitok Festas e Artigos de Fantasias
07.2013 - 07.2017
B2B Bank Account Manager
Banco Santander
11.2010 - 07.2013
Advanced Diploma in Leadership And Management -
Australian Business School
Postgraduate Degree in Business Administration -
SENAC
Bachelor Degree in Public Relations - Corporate Communications -
FIRB - Rotary Foundation
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