Aline Reizian
Kirkland,QC
Summary
- Director of first impressions, personable, energetic and friendly, Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
26
26
years of professional experience
Work History
RECEPTIONIST
Abbott Laboratories Inc.
01.2021 - Current
- Greet visitors, manage all incoming calls, issue ID badges and maintain the visitor log book
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, inquiries, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new employees to the company
- Reserved boardrooms meetings for employees and clients
- Maintaining safety and hygiene standards of the reception area
- Work in close collaboration with Nutrition Communications Call Center and assist with various tasks, such as inventory of coupons, documentation of calls, emails, creation of cases in Salesforce, discussions with consumers and handling of complaints.
CALL CENTER REPRESENTATIVE
Abbott Laboratories Inc.
01.2019 - 01.2020
- Answer and manage all incoming calls
- Provide accurate and timely product information on all Abbott Nutrition products and guide the client towards a well-informed decision
- Update SalesForce.com tracking system when required
- Ensure appropriate compliance to policies and procedures
- Notify the Nutrition Communications Supervisor of significant inquiries or trends and maintain up-to-date information on Abbott Nutrition products.
CUSTOMER SERVICE REPRESENTATIVE (part time)
Royal Tree Service
01.2018 - 01.2019
- Answer and manage all incoming calls and greet clients
- Manage customer email requests and provide administrative support
- Update client information into data system
- Manage Accounts Receivables and office supplies.
YOGA INSTRUCTOR
AlineYoga.ca
01.2008 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
CLINICAL CONDUCT SPECIALIST
MDS Pharma Services
01.1998 - 01.2009
- Oversee the preparation stages before and after clinical trials
- Conduct clinical studies according to protocol
- Supervise and schedule clinical staff and training, and coordinate clinical studies
- Evaluate employee job performance on a yearly basis
- Ensure the compliance of objectives and regulations by employees
- Supervise all health activities concerning clinical volunteers that participated in the studies
- Assist managers in clinical study setups
- Act as interim manager when managers are absent
- Communicate and work with doctors and nurses when administering medication to volunteers and recording adverse events
- Oversee technical functions to ensure the proper administration of all clinical studies in compliance with standard protocol
- Practice objectives and regulations, such as Standard Operational Procedures, Good Clinical Practices, Good Laboratory Practices to ensure safety
- Provide assistance with technical functions which included blood draws, blood and urine processing, vital signs, electro cardiograms and follow ups on adverse side effects.
Education
International Academy of Fashion Merchandising
01.2001
Introduction to Pharmaceutical Technology -
John Abbott College
01.2006
Social Sciences -
Dawson College
01.1996
Skills
- Word
- Excel
- Outlook
- Internet proficient
Languages
French
English
Armenian
Mentoring And Workshops
- Vanier College - Health & Wellness, 2016
- EMSB CPC - Parent Conference, 2017
- SPEAQ INTENSIG, 2017
Professional Highlights
- RECEPTIONIST, 2021, Abbott Laboratories Inc.
- CUSTOMER SUPPORT AGENT IN NUTRITION COMMUNICATIONS CALL CENTER, 2020, 2021, Abbott Laboratories Inc.
- CUSTOMER SERVICE REPRESENTATIVE (part time), 2018, Royal Tree Service
- YOGA INSTRUCTOR, 2008, AlineYoga.ca
- CLINICAL CONDUCT SPECIALIST, 1998, 2009, MDS Pharma Services
Community Service
- Jewish General Hospital, 2012, 2015, Teaching yoga to children with special needs
- Peter Hall School, 2008, 2009
Training
- Cardiopulmonary Resuscitation, 2020
- Certified Yoga Instructor for Children, 2015
- OM Schooled, 2013
- Little Lotus Yoga for Kids Teacher Training Preteens and Teens, 2012
- Lotus Fit, Mansfield Athletic Club, 2009
- Certified Prenatal Yoga Instructor, 2011
- Certified Yoga Instructor: The Bali Method, Hatha Yoga and Vendata Philosophy, 2008
- Certified Relaxation Therapist, 2008
fitness and yoga
I have always had a passion for fitness and yoga. It is a very fulfilling and rewarding practice for me. I have been teaching for several years to adults and children.
Timeline
RECEPTIONIST
Abbott Laboratories Inc.
01.2021 - Current
CALL CENTER REPRESENTATIVE
Abbott Laboratories Inc.
01.2019 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE (part time)
Royal Tree Service
01.2018 - 01.2019
YOGA INSTRUCTOR
AlineYoga.ca
01.2008 - Current
CLINICAL CONDUCT SPECIALIST
MDS Pharma Services
01.1998 - 01.2009
International Academy of Fashion Merchandising
Introduction to Pharmaceutical Technology -
John Abbott College
Social Sciences -
Dawson College
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