Aline Munezero
Montreal,QUEBEC
Summary
Dedicated and motivated to provide exceptional professional care and implement appropriate interventions. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds and passionate about developing and facilitating programs to support clients/communities in need.
Overview
4
4
years of professional experience
Work History
Emergency Responder/ Intervenant Psychosocial
Canadian Redcross
08.2020 - Current
- Supported clients and families with empathy and compassion during difficult times.
- Worked in different shelters/residential homes, welcoming new clients and identifying their needs in order to properly support them and/or integrate them into appropriate services/programs.
- Provided necessary supervision to maintain a safe and stable living environment.
- Provided a caring environment and active listening and intervened professionally during crisis.
- Updated client documentation for accurate, compliant and current records.
- Supported/assisted clients affected by the BC/PEI floods and Nova Scotia fires disasters by welcoming them into the shelter, conducting registrations/Needs assessment for donations and to determine the eligibility of more of our services depending on how much they were affected.
- Worked at a covid 19 isolation center at the airport, welcoming refugees who needed to isolate before heading to an immigration shelter, explaining to them the regulations, collecting and entering their personal data in the system,serving them food and giving them resources to help start their life in Canada
- Helped social workers build, coordinate and lead programs supporting individuals with concerns or who are homeless as as a result of disaster or drug use.
- Monitored progress and documented any client health status changes, keeping healthcare team updated.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Devised and implemented community-based programs to promote mental health awareness/ prevent homelessness
- Assisted clients in identifying community resources and connecting with appropriate services.
- Established a relationship of trust allowing/facilitating support and intervention in the daily lives of clients.
Medical Secretary
CIUSSS Centre Ouest, Jewish General Hospital
12.2019 - Current
- Work in the oncology department assisting patients by answering their question,scheduling their follow up and redirecting them to the right resources to help them cope with their diagnosis.
- Maintain and update patient records for accurate, current medical histories.
- Answer incoming calls, route messages and resolve patient inquiries within target timeframes.
- Register new patients in electronic medical records prior to appointment scheduling.
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Manage calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Perform various administrative tasks by filing, copying and faxing documents.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Prepare and process patient referrals and transfer requests.
- Receive and route laboratory results to correct clinical staff members/physicians.
- Frequently double-check patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate of Science - Applied Social Sciences And Humanities
Colby Community College
Associate of Science - Business Administration
Colby Community College
Colby,KsSkills
- Bilingual
- Good listening skills
- Compassionate and Respectful
- Strong communication
- Administrative support
- Time management&Multitasking
- Analytical Thinking
- Emergency Response Training
- Patient and Kind
- Crisis Evaluation and Intervention
Timeline
Emergency Responder/ Intervenant Psychosocial
Canadian Redcross
08.2020 - Current
Medical Secretary
CIUSSS Centre Ouest, Jewish General Hospital
12.2019 - Current
Associate of Science - Applied Social Sciences And Humanities
Colby Community College
Associate of Science - Business Administration
Colby Community College
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