Aline Domingues
Toronto,Canada
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated, strong work ethic, adaptability, exceptional interpersonal skills and desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Altamira Financial Solutions
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Experience Representative
Indigo
08.2019 - Current
- Communicated with customers via phone, email and online chats
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs
- Updated databases with new and modified customer data
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Assisted customers with making payments or completing orders in the system
Administrative Assistant
City of Suzano, Council
01.2013 - 01.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Coordinated appointments, meetings and conferences
- Maintained accurate department and customer records
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Responded to customer issues to provide immediate resolution and improve retention
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
Receptionist - Administrative Assistant
AMA- Medical Assistance
03.2009 - 11.2012
- Greeting, registering, and guiding patients
- Scheduling appointments and organizing referrals
- Handling the questions and concerns of patients
- Updating and filing patient records and reports
- Managing office equipment and medical supplies
Education
Bachelor - Social Communication
UMC
Skills
- Fluency in Portuguese
- Fluency in English
- Excellent problem solving
- Excellent customer service
- Organized
- Calm and professional under pressure
Timeline
Administrative Assistant
Altamira Financial Solutions
02.2024 - Current
Customer Experience Representative
Indigo
08.2019 - Current
Administrative Assistant
City of Suzano, Council
01.2013 - 01.2017
Receptionist - Administrative Assistant
AMA- Medical Assistance
03.2009 - 11.2012
Bachelor - Social Communication
UMC
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