Aline Chusl Fotso

Manage customer dissatisfaction and propose solutions best adapted to their situations

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Enhanced team performance, providing continuous training and support to new and existing representatives.
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Maintained high levels of customer retention with proactive relationship-building strategies.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.