Alina Willis
Santa Cruz
Summary
Dynamic professional with nonprofit experience as a Board Member at Cali Project, enhancing decision-making and community impact. Proven leadership in customer-focused roles where i served at Jefferys Restaurant for the last 20 years, including bartending at Hay Barn, where I excelled in inventory management and customer engagement. Skilled in strategic planning and fostering collaborative relationships to drive organizational success.
Overview
24
24
years of professional experience
Work History
Board Member (volunteer)
Cali Project
Santa Cruz, CA
02.2026 - Current
- Fostered collaborative relationships among board members, enhancing decision-making processes.
- Evaluated program effectiveness, recommending improvements to enhance community impact.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Caregiver
Scott Willis
Santa Cruz, CA
03.2004 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship to enhance emotional well-being of clients.
- Administered medication according to care plans and schedules.
- Do all cooking, cleaning, shopping and running errands aswell as accompanying him to all doctors appointments.
Waitress
Jefferys Restaurant
Santa Cruz, Ca
01.2006 - 01.2026
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Assisted in training new staff on restaurant procedures and menu knowledge.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Ric's Beach Cafe
Capitola, CA
05.2003 - 08.2004
- Collaborated with kitchen staff to ensure timely food service.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved guest complaints promptly to uphold customer satisfaction standards.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bartender
Hay Barn
Blanconia, TX
02.2002 - 04.2003
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engaged with customers to provide exceptional service and build rapport, enhancing guest experience.
- Managed inventory levels by tracking supplies and placing orders as needed to ensure availability.
- Served high customer volumes during special events, nights, and weekends, aswell as private parties and concerts with no assistance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma - 4.0 GPA
Loma Prieta High School
Santa Cruz, CA06-1997
Skills
- Able to run all aspects of the front of the house
- Love my Customers and they love me
- Nonprofit experience
- Leadership experience
- Customer focus
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Board Member (volunteer)
Cali Project
02.2026 - Current
Waitress
Jefferys Restaurant
01.2006 - 01.2026
Caregiver
Scott Willis
03.2004 - Current
Waitress
Ric's Beach Cafe
05.2003 - 08.2004
Bartender
Hay Barn
02.2002 - 04.2003
High School Diploma - 4.0 GPA
Loma Prieta High School