Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Alina Truong

Kingston,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Honey Nail and Spa
Winnipeg, Manitoba
03.2024 - 01.2025
  • Assisted clients with service inquiries and appointment scheduling.
  • Provided information on services, products, and pricing to customers.
  • Handled customer complaints and resolved issues efficiently.
  • Maintained cleanliness and organization of reception area and waiting room.
  • Collaborated with team members to ensure smooth service delivery.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Educated clients about aftercare for nail and spa services provided.
  • Managed inventory of retail products and supplies for optimal availability.

Sales Team Manager

Mbageas life
Ho Chi Minh, Vietnam
07.2019 - 05.2022
  • Led sales team to enhance customer engagement and sales techniques.
  • Developed training programs to improve team performance and product knowledge.
  • Analyzed market trends to inform strategic sales initiatives and product offerings.
  • Coordinated with marketing to align promotional strategies with sales goals.
  • Monitored sales metrics to identify areas for improvement and growth opportunities.
  • Facilitated team meetings to discuss strategies, challenges, and achievements regularly.

Senior Insurance Consultant

Manulife
Ho Chi Minh, Vietnam
01.2018 - 02.2019
  • Assessed client needs to recommend appropriate insurance products.
  • Developed and maintained strong client relationships through regular communication.
  • Explained policy details and coverage options to clients clearly.
  • Processed insurance applications and documentation efficiently.
  • Collaborated with underwriters to evaluate risk factors for policies.
  • Provided guidance on claims processes and resolved client inquiries promptly.
  • Conducted market research to stay informed about industry trends.
  • Attended training sessions to enhance product knowledge and service skills.

Education

Associate's Degree -

College of Economics And Technology
HoChiMinh, Vietnam
11-2010

Skills

  • Customer service
  • Inventory management
  • Service scheduling
  • Complaint resolution
  • Product knowledge
  • Customer relationship management

Languages

English
Professional
Vietnamese
Native/ Bilingual

Affiliations

  • I can participate in all extracurricular or volunteer actiactivities

Timeline

Customer Service Representative

Honey Nail and Spa
03.2024 - 01.2025

Sales Team Manager

Mbageas life
07.2019 - 05.2022

Senior Insurance Consultant

Manulife
01.2018 - 02.2019

Associate's Degree -

College of Economics And Technology

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Alina Truong