ALINA THORNTON
Bancroft,Ontario
Summary
-Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated with strong work ethic, adaptability and exceptional interpersonal skills. -Adept at working effectively unsupervised and quickly mastering new skills.
-Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
-Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
6
6
years of professional experience
Work History
Server
Grail Springs Retreat
05.2024 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hotel Housekeeper
Grail Springs Retreat
07.2023 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Retail Scooper
Kawartha Dairy
06.2022 - 07.2023
- Served and scooped ice cream, following sizing specifications.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Volunteer
Robyn Clark
04.2022 - 07.2022
- Assist in feeding, and grooming the animals
- Cleaning of bedding, barns, stalls and cages
- Interacted with customers, and help them get where they need to be
- Built friendly relationships with other volunteers, working as a team to get things done
- Assisted in helping children get on and off ponies
- Helped with prep, set up, and breakdown of community and public events.
Volunteer
Christmas Market Event, Sharon Public School
12.2018 - 11.2018
- Assisted with organizing vendor locations
- Helped facilitate a food vendor, handling cash from customers
- Served food
- Directed customers to where they needed to go
- Greeted customers to determine wants or needs.
- Answered vendor and merchandise questions and led customers to wanted items.
Education
Academic Upgrading - Grade 12
Fleming College Haliburton
06.2024
Skills
- Customer Service
- Multitasking and Organization
- Excellent Communication
- Friendly and Outgoing
- Self-Directed
- Organized and Efficient
- Deadline Adherence
- Food handling
- Cleanliness standards
- Cleaning techniques
- Bed making proficiency
- Room turnover
Timeline
Server
Grail Springs Retreat
05.2024 - Current
Hotel Housekeeper
Grail Springs Retreat
07.2023 - Current
Retail Scooper
Kawartha Dairy
06.2022 - 07.2023
Volunteer
Robyn Clark
04.2022 - 07.2022
Volunteer
Christmas Market Event, Sharon Public School
12.2018 - 11.2018
Academic Upgrading - Grade 12
Fleming College Haliburton
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