Alina Shrestha
Scarborough,ON
Summary
Experience with good academic results. The objective is to use my knowledge and experience to ensure on providing excellent customer service or exceeding customers’ expectations. Skilled in closing business accounts, reconciling balance sheets, and preparing annual financial statements. I am keen to apply my knowledge gained and enhance my skills even more by working in a challenging position
Overview
10
10
years of professional experience
Work History
Office Administrator
Total Pain Management
, Australia
12.2018 - 07.2020
- Company Overview: (NSW, Australia)
- Greeted clients and provided with information and superior service through multiple channels, such as live chat, email, and phone
- Scheduling appointments and meetings
- Providing Administrative support
- Maintaining Medical Records of clients & reminding information regarding their appointments
- Managed the office database and mail and the physical setting of the front office
- Identify and respond to consumer complaints proactively
- (NSW, Australia)
Customer Support Supervisor
Expert Education and Visa Services
, Australia
07.2014 - 10.2018
- Company Overview: (NSW Australia)
- Greet and welcome clients and visitors in professional manner
- Answer phone calls and direct them appropriately
- Scheduled appointments and managed timetables
- Manage inquiries via email and communication channels
- Conduct follow up email and calls to ensure client satisfaction
- Preparing, proofreading documents and contracts
- Coordinate with other departments to ensure smooth operation
- (NSW Australia)
Accountant
Tripura Limited
12.2010 - 05.2014
- Reconciliation of bank statement
- Daily opening and closing of accounts
- Day to day recording of transaction
- Month end reporting to top management level
- Preparation of Quarterly cash flow statement
- Comparative analysis of financial statement
- Management of Account Receivable and Account Payable
- Income Tax Preparation and other tax compliance
- Inventory management
Sales and Marketing Specialist
Woolworths Supermarkets
- Developed and executed sales strategies, achieving revenue targets consistently
- Planned and implemented multi-channel marketing campaigns, increasing customer engagement
- Conducted market research to better understand customer needs and preferences
- Worked closely with teams to improve product visibility and sales performance
- Analyzed sales data and created reports to inform strategic decisions
- Managed promotional events and in-store marketing initiatives
Education
Diploma-Business - Human Resources Management
04.2024
Certification in Assistant Accounting -
University of Wollongong
05.2021
Master of Professional Accounting & Business Administration -
Holmes Institute
Sydney, Australia07.2020
Skills
- Intermediate computer skills
- Excel
- Word
- PowerPoint
- Theoretical understanding of Financial Statements
- Statement of Financial Position
- Income Statement
- Cash Flow Statement
- Statement of Changes in Equity
- Excellent written communication skills
- Excellent verbal communication skills
- Hardworking
- Ability to work independently
- Ability to work with limited supervision
References
Available upon request
Keyskillssummary
- Intermediate computer skills including Excel, Word, and PowerPoint.
- Strong theoretical understanding of Financial Statements: Statement of Financial Position, Income Statement, Cash Flow Statement and Statement of Changes in Equity.
- Excellent written and verbal communication skills.
- Hardworking and able to work independently with limited supervision.
Personal Information
Available: Full-Time
Timeline
Office Administrator
Total Pain Management
12.2018 - 07.2020
Customer Support Supervisor
Expert Education and Visa Services
07.2014 - 10.2018
Accountant
Tripura Limited
12.2010 - 05.2014
Sales and Marketing Specialist
Woolworths Supermarkets
Diploma-Business - Human Resources Management
Certification in Assistant Accounting -
University of Wollongong
Master of Professional Accounting & Business Administration -
Holmes Institute
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