Alina Shevchenko
Vaughan
Summary
Dynamic and dedicated professional with extensive experience in customer service at Cafe Landwer. Expert in effective multitasking and guest engagement, ensuring exceptional dining experiences. Proven ability to adapt quickly in fast-paced environments while maintaining a high standard of cleanliness and sanitation. Committed to delivering quality service and fostering positive customer relationships.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Cafe Landwer
11.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk
YOUNG RESTARANT
05.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Na Nebi Restaurant
03.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Social Communicatios
Lviv Polytechnic
Lviv , Ukraine06-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Guest engagement
- Payment processing
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Hostess
Cafe Landwer
11.2023 - 01.2024
Front Desk
YOUNG RESTARANT
05.2021 - 07.2022
Server
Na Nebi Restaurant
03.2019 - 02.2020
Bachelor of Arts - Social Communicatios
Lviv Polytechnic
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