Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alina Shevchenko

Vaughan

Summary

Dynamic and dedicated professional with extensive experience in customer service at Cafe Landwer. Expert in effective multitasking and guest engagement, ensuring exceptional dining experiences. Proven ability to adapt quickly in fast-paced environments while maintaining a high standard of cleanliness and sanitation. Committed to delivering quality service and fostering positive customer relationships.

Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hostess

Cafe Landwer
11.2023 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk

YOUNG RESTARANT
05.2021 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Server

Na Nebi Restaurant
03.2019 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Arts - Social Communicatios

Lviv Polytechnic
Lviv , Ukraine
06-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Guest engagement
  • Payment processing

Certification

  • ServSafe Food Handler's Certification
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Hostess

Cafe Landwer
11.2023 - 01.2024

Front Desk

YOUNG RESTARANT
05.2021 - 07.2022

Server

Na Nebi Restaurant
03.2019 - 02.2020

Bachelor of Arts - Social Communicatios

Lviv Polytechnic
Alina Shevchenko