Alina Polyvana
Edmonton,Alberta
Summary
Experienced leader driving operational excellence and fostering team collaboration. Skilled in strategic planning, staff development, and resource management. Committed to achieving exceptional results and known for adaptability in dynamic environments, ensuring seamless operations and high standards of service delivery. Strong communication skills, problem-solving abilities, and a focus on continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Center Director
Sylvan Learning
02.2024 - Current
- Ensure timely and high-quality personal customer service response to calls, walk-ins, and web inquiries.
- Optimize enrollment processes to attract diverse student populations and meet target numbers consistently.
- Foster positive learning environment, leading to noticeable improvements in student engagement and satisfaction.
- Manage crisis situations effectively, minimizing disruption to learning environment and ensuring student safety.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Maintain account receivable customer files by tracking and recording ACH payment deposits and credit card payments in the system.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
Administrative Assistant
RONA
07.2023 - 01.2024
- Managed accounts receivable to ensure timely payments from clients.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Negotiated with suppliers, vendors and other representatives.
- Maintained cash drawers balance, including accurate trail balancing throughout the day.
- Recorded financial transactions by journal entries into the OGC accounting program.
Collections Representative
Global Funding Experts
03.2022 - 03.2023
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.
- Processed debtor payments and updated accounts in the CRM (Customer Relationship Management) System to reflect new balance.
- Trained new team members on scripts, company services, and collection strategies.
Administrative Assistant
Miami Beach Tennis Academy
05.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided comprehensive administrative support to finance team members, including scheduling meetings, organizing travel arrangements, and maintaining files.
- Optimized cash flow management through timely processing of invoices, expense claims, and other essential documents.
- Volunteered to help with special projects of varying degrees of complexity.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Science - Finance
Delaware State University
Dover, DE, USASkills
- Logistics coordination
- Team development
- Training and mentoring
- Staff evaluations
- Program management
- Goal oriented
- Accounting skills
- Active listening
- Decision-making
- Relationship building
- Goals and performance
- Conflict resolution techniques
Certification
- FOIPPA Foundations- Privacy and Access Fundamentals
- 120- Hour Teacher of English to Speakers of Other Languages Accredited Course
Timeline
Center Director
Sylvan Learning
02.2024 - Current
Administrative Assistant
RONA
07.2023 - 01.2024
Collections Representative
Global Funding Experts
03.2022 - 03.2023
Administrative Assistant
Miami Beach Tennis Academy
05.2021 - 12.2021
- FOIPPA Foundations- Privacy and Access Fundamentals
- 120- Hour Teacher of English to Speakers of Other Languages Accredited Course
Bachelor of Science - Finance
Delaware State University
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