Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alina Otchichenko

Toronto,ON

Overview

7
7
years of professional experience

Work History

Server

Holt Renfrew, Cafe Holts
12.2022 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Offered insight into menu items to answer customer questions.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.

Project Manager

Euro HR
Wroclaw, Poland
03.2020 - 09.2022
  • Modified project plans when needed to better align with organizational objectives.
  • Led meetings with internal team members, consultants and contractors.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
  • Post journal entries and reconcile accounts
  • Prepare various statistical, financial and accounting reports
  • Calculate and prepare calques for payrolls and make payroll tax transfer
  • Complete all tasks and assigned duties on time and in the most efficient manner
  • Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
  • Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information
  • Prepare, key in, edit and proofread correspondence, invoices, reports and related material
  • Schedule and confirm appointments and meetings of employer
  • Order office supplies and maintain inventory

Recruiter

Jobme
Wroclaw, Poland
02.2018 - 09.2020
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
  • Scheduled and conducted new employee on-boarding.
  • Tracked personal and financial information of employees.

Education

Master's Degree in Hotel Business - Tourism And Hotel Management

WSB in Wroclaw
Wrocław, Poland
10.2020

Bachelor -

Kyiv National Linguistic University
Kyiv, Ukraine
06.2017

Skills

  • Greeting Guests
  • Multi-Line Phone Systems
  • Correspondence Management
  • Supply Stocking
  • Payment Processing
  • Invoicing and Billing
  • Payment Collection
  • Phone and Email Etiquette
  • Personnel Information Systems
  • Employee Engagement
  • Problem Solving
  • Employee Development
  • Relationship Building
  • MS Office
  • Google Drive
  • Organizational Skills

Languages

English
Professional
Ukrainian
Native/ Bilingual
Polish
Native/ Bilingual
Russian
Native/ Bilingual

Timeline

Server

Holt Renfrew, Cafe Holts
12.2022 - Current

Project Manager

Euro HR
03.2020 - 09.2022

Recruiter

Jobme
02.2018 - 09.2020

Master's Degree in Hotel Business - Tourism And Hotel Management

WSB in Wroclaw

Bachelor -

Kyiv National Linguistic University

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Alina Otchichenko