Alina Otchichenko
Toronto,ON
Overview
7
7
years of professional experience
Work History
Server
Holt Renfrew, Cafe Holts
12.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
Project Manager
Euro HR
Wroclaw, Poland
03.2020 - 09.2022
- Modified project plans when needed to better align with organizational objectives.
- Led meetings with internal team members, consultants and contractors.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
- Post journal entries and reconcile accounts
- Prepare various statistical, financial and accounting reports
- Calculate and prepare calques for payrolls and make payroll tax transfer
- Complete all tasks and assigned duties on time and in the most efficient manner
- Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
- Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information
- Prepare, key in, edit and proofread correspondence, invoices, reports and related material
- Schedule and confirm appointments and meetings of employer
- Order office supplies and maintain inventory
Recruiter
Jobme
Wroclaw, Poland
02.2018 - 09.2020
- Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
- Scheduled and conducted new employee on-boarding.
- Tracked personal and financial information of employees.
Education
Master's Degree in Hotel Business - Tourism And Hotel Management
WSB in Wroclaw
Wrocław, Poland10.2020
Bachelor -
Kyiv National Linguistic University
Kyiv, Ukraine06.2017
Skills
- Greeting Guests
- Multi-Line Phone Systems
- Correspondence Management
- Supply Stocking
- Payment Processing
- Invoicing and Billing
- Payment Collection
- Phone and Email Etiquette
- Personnel Information Systems
- Employee Engagement
- Problem Solving
- Employee Development
- Relationship Building
- MS Office
- Google Drive
- Organizational Skills
Languages
English
Professional
Ukrainian
Native/ Bilingual
Polish
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Server
Holt Renfrew, Cafe Holts
12.2022 - Current
Project Manager
Euro HR
03.2020 - 09.2022
Recruiter
Jobme
02.2018 - 09.2020
Master's Degree in Hotel Business - Tourism And Hotel Management
WSB in Wroclaw
Bachelor -
Kyiv National Linguistic University
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