Alina Oliinyk
Calgary
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
TJX Canada
03.2024 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist Administrator
Zoolux
09.2021 - 07.2023
- Managed front desk operations and greeted visitors with professionalism.
- Scheduled appointments and coordinated meetings for staff and clients.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Some College (No Degree) - Medical Assistant
Mohyliv-Podilsky Medical College
06-2020
Skills
- Customer service
- Appointment scheduling
- Communication skills
- Call handling
- Conflict resolution
- Organizational skills
- Problem solving
- Meeting coordination
- Data entry
- Active listening
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Certification
- Certified Store Associate, TJX Company - 2024
Timeline
Store Associate
TJX Canada
03.2024 - Current
Receptionist Administrator
Zoolux
09.2021 - 07.2023
Some College (No Degree) - Medical Assistant
Mohyliv-Podilsky Medical College
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