Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alina Molina

31332 Via Las Palmas, Thousand Palms

Summary

Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Breastlink
02.2024 - 04.2025
  • Managed patient inquiries and appointment scheduling using electronic health record systems.
  • Provided exceptional customer service by addressing patient concerns promptly and effectively.
  • Assisted in maintaining accurate patient information and documentation for compliance purposes.
  • Coordinated with healthcare providers to ensure timely communication of test results to patients.
  • Educated patients on insurance processes and available healthcare services, enhancing understanding and access.
  • Presented clinical information to radiologists as needed

Front Office Assistant Manager

Blue Harbor Dermatology
05.2023 - 02.2024
  • Greeting patients and visitors to the medical office with the utmost professionalism and care
  • Verifying eligibility for multiple types of insurances, collecting and posting payments for copayments, deductibles, coinsurance, etc.
  • Creating and requesting referral authorizations as needed
  • Answering a high volume of inbound phone calls that include scheduling, medical record requests, prescription requests, contacting the provider, etc.
  • Maintaining complete and accurate patient records, entering data and ensuring proper documentation of all procedures while following the HIPPA guidelines.
  • Overseeing all tasks done by the front office and reporting back to provider and manager as needed

Medical Receptionist

Indroj Medical Group Inc.
05.2022 - 10.2022
  • Accurately transcribed confidential patient information and medical records to medical database (EMR)
  • Meticulously gathered all information needed for any referring physicians
  • Initial voice of communication for patients’ and insurance agencies to insure verification, care, and payment is promptly processed
  • Scheduled for all practicing clinicians within medical group to meet the needs of patients and participating parties
  • Greeted and welcomed patients and guests; in-person and on-phone while being able to answer and direct requested inquiries (mail, visitor lobby cleanliness)
  • Experienced high volume calls on a daily basis
  • Managed all front desk duties (sorting mail, maintaining office cleanliness, guiding visitors and patients to exam rooms)

Education

Bachelor of Arts - Psychology

San Jose State University
San Jose, CA
05.2021

High School Diploma -

Rancho Mirage High School
Rancho Mirage, CA
06-2017

Skills

  • Excellent written and verbal customer service skills
  • Highly proficient in essential computer knowledge
  • Ability to manage multiple tasks within a given timeline
  • Self starter with proven ability to lead and learn from a team
  • Ability to thrive with and in diverse populations
  • Proficient knowledge of medical terminology
  • Ability to utilize EMR as a form of communication

Timeline

Patient Service Representative

Breastlink
02.2024 - 04.2025

Front Office Assistant Manager

Blue Harbor Dermatology
05.2023 - 02.2024

Medical Receptionist

Indroj Medical Group Inc.
05.2022 - 10.2022

Bachelor of Arts - Psychology

San Jose State University

High School Diploma -

Rancho Mirage High School

Similar Profiles

CREATE PROFILE
Alina Molina