Alina Madera
Bakersfield
Summary
Experienced in retail and customer service roles, including work as a Retail Sales Associate, Courtesy Clerk, and Tax File Assistant. As a Sales Associate, handles cashier duties, stocked shelves, performed price checks, and maintained a clean and organized store, As a Courtesy Clerk, assistant customers, retrieved shopping carts, conducted price checks, and cleaned the store. As a Tax File Assistant, organized and filed client tax documents, retrieved files, maintained confidentiality, and supported day-to-day office tasks. Reliable, detail-oriented, and able to work efficiently in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
File Clerk
Golden State Tax Service
Bakersfield, CA
01.2019 - Current
- Organized and maintained physical and electronic filing systems for efficient document retrieval.
- Processed incoming and outgoing documents, ensuring accurate distribution to relevant departments.
- Assisted in the implementation of digital filing solutions, enhancing document accessibility and security.
- Streamlined record-keeping processes, reducing retrieval time and improving workflow efficiency.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
Retail Sales Associate Cashier
Rite Aid
Bakersfield, CA
09.2023 - 07.2026
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to achieve daily sales targets consistently.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels and restocked shelves to optimize availability.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Courtesy Clerk
Albertsons
Bakersfield, CA
06.2022 - 09.2023
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of store displays and aisles.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Resolved customer complaints swiftly, enhancing overall satisfaction ratings.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
High School Diploma -
West High School
Bakersfield, CA05-2023
Certificate - Veterinary Technology
Regional Occupation Center, School of Veterinary Science
Bakersfield, CA05-2023
Associate of Science - Animal Science
Bakersfield College
Bakersfield, CA05-2026
Skills
- Organizational skills
- Time management
- Filing management
- Customer service
- File/records maintenance
- Document management
- Document scanning
- Team coordination
- Cleanliness and hygiene
- Cash handling accuracy
- Customer engagement
- Customer support
- Loss prevention procedures
- Merchandise restocking
- Sales floor sanitation
- Product knowledge
- Handling complaints
- Returns processing
- Refund processing
- Visual displays
- Identification verification
- Gift card sales
- Honest and dependable
- Bagging techniques
- Cart returns
- Floor cleaning
- Cleaning procedures
- Guest greeting
- Shelf stocking
- Cart collection
- Price checking
Certification
- Veterinary Technology, ROC School of Veterinary Science - 2023
Timeline
Retail Sales Associate Cashier
Rite Aid
09.2023 - 07.2026
Courtesy Clerk
Albertsons
06.2022 - 09.2023
File Clerk
Golden State Tax Service
01.2019 - Current
High School Diploma -
West High School
Certificate - Veterinary Technology
Regional Occupation Center, School of Veterinary Science
Associate of Science - Animal Science
Bakersfield College