Alina Kyriakova
Edmonton,AB
Summary
Agile and adaptable Administrative assistant with over 7 years of administrative working experience .Successful at preparing agendas, scheduling meetings and following up on action items,managing travel and expense reports, data entry and data base administration. Offering keen attention to details and strong decision ,making skills to manage multiple, concurrent tasks. Exceptional oral, written, interpersonal communications and organizational skills. Ability to take initiative, working under minimum supervision. Skilled in finding the solution in stressful situations and solving problems.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
RCPM INC
11.2022 - Current
- Improved customer service, by implementing new scripts into writhing communication, which increased number of good reviews on 15%
- Organized orders from suppliers and worked with payment systems, reducing waiting time on 10%
- Boosted web site and social media pages by adding articles, advertisement, stories and listings, maximizing conversions into lead on 20%
- Prepared strategy of income increase, by analyzing market and competitors, which reduced costs for t marketing services for 50%
Head of Sales Department
International Online Programming School Kodabra
12.2021 - 07.2022
- Organized more than 100 meetings via zoom, arranged them into tasks, resulting meeting 99% project's deadlines
- Formulated more than 150 new documents, by using personal, structural format, that helped department to condense attrition rate for 18% and increase income for 13%
- Perfected customer satisfaction, by implementing a new survey and new team, lifting NPS rate for 30%
- Drafted monthly reports and retros, remodeling structure and sense, impacting revenue for 12%
Operations Manager
International Online English School Skyeng
11.2017 - 12.2021
- Established positive and effective communication among unit colleagues, customer and organization leadership, reducing missed deadlines by 30%.
- Improved quality of service by 20%, implementing assessing department, writing rules, regulations and control points.
- Built documents and reports, simplifying their structure and saving company average 5 hours per week for 20 employees
- Directed payrolls and department's budget, optimizing approach, motivational system, software, that impacted saving 5% from budget.
Sales Representative
International English School Skyeng
02.2016 - 11.2017
- Prepared materials for online English trial lessons, that helped to increase conversion trial lesson-purchase on 13%.
- Conducted more than 1000 zoom trial lessons for clients, defining English level and selling appropriate product, gaining company more than 1 mln $
- Tested trial lesson with student from cold channel and reduced sales cast on 5%
- Helped supervisor to set up and maintain manual and computerized information filing systems, that saved 5 hours of work every week
- Conducted and managed class's schedule for 10 sales representative, by implementing overbooking system, that reduced sales cost on 25%
Administrative Assistant
World English courses
08.2015 - 09.2016
- Prepared and implemented educational plans for more than 30 groups of students, that raised student's level on 40%
- Coordinated more than 30 meetings with parents and employees, increasing NPS on 10%
- Conducted and managed class's schedule for more than 6 departments, decreasing cancellations on 17%
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, that helped to improve review's marks on 22%
Administrative Assistant
Viccourt Tennis Club
06.2012 - 05.2015
- Implemented new system of time planning, that reduced overtime for 20%
- Provided tennis players with full package for competitions abroad- visa, plane tickets, hotel bookings, that lead to cutting costs in budget on 20%
- Organized 2 international tournaments with more than 100 participants, that helped to raise 5000$ foundation.
- Ordered office supplies and maintained inventory every month, signing contracts with providers, that saved 5% of budget
- Hired and trained 7 client managers, implementing new on-boarding system
Education
Master's degree - English-German Interpreter and Teacher
Donetsk National University
07.2008
Administrative Assistant Courses -
Oxford Home Study Center
Online12.2022
Educational Course Practical Psychology -
Psychological School Larus
03.2018
Project Manager -
Skyeng Courses
12.2019
ESOL Examinations Teaching Knowledge Test, lesson planning and use of resources -
University of Cambridge
02.2013
Skills
- MS Office: MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, MS Word
- Communication/Tasks: Zoom, Google Hangouts,Slack,Notion,Confluence,Asana,Airtable,Figma, Miro,Jira, Trello
- Analytics/ Accounting: Tableau, Redash, CRM, Quickbooks
- Languages: English-fluent, Russian, Ukrainian - native speaker
Soft Skills
- Self monitoring
- Conceptual thinking
- Public speaking
- Troubleshooting
- Analytical thinking
- Mentorship
Timeline
Administrative Assistant
RCPM INC
11.2022 - Current
Head of Sales Department
International Online Programming School Kodabra
12.2021 - 07.2022
Operations Manager
International Online English School Skyeng
11.2017 - 12.2021
Sales Representative
International English School Skyeng
02.2016 - 11.2017
Administrative Assistant
World English courses
08.2015 - 09.2016
Administrative Assistant
Viccourt Tennis Club
06.2012 - 05.2015
Master's degree - English-German Interpreter and Teacher
Donetsk National University
Administrative Assistant Courses -
Oxford Home Study Center
Educational Course Practical Psychology -
Psychological School Larus
Project Manager -
Skyeng Courses
ESOL Examinations Teaching Knowledge Test, lesson planning and use of resources -
University of Cambridge
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