Alina Jackman

MTB Coach providing a variety of lessons to beginner and Intermediate riders. Excelled in multi week programs and private lessons for all ages and skill levels

• Developed relationships with clients to provide ongoing support and encouragement.
• Assisted clients in setting and achieving personal and professional goals.

• Built relationships with customers to encourage repeat business.
• Passionately shared local knowledge to enhance customer experience in the community.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Managed and mentored a diverse group of 30+ young athletes aged 8-9 years old, providing expert guidance in ski development, racing techniques, training, and mental skills.
• Helped with the coordination of summer training, dry land exercises, and off-season coursework for non-U10 activities.
• Maintained strong relationships with athletes, parents, and school administrators for program support and success.
• Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Responsible for training new operators, training, delegation of tasks, maintaining KPI standards for grooming and weekly reports to the Area Manager for the owner. Took on Supervisory role in 2017
• Pioneered the implementation of a comprehensive summer grooming program. Operated Dozer and Mower Cat to maintain slopes. Conducted manual gladding/brushing assignments while overseeing snow-making readiness; also responsible for maintaining access roads and supporting multi-use trail projects.
• Achieved early winter grooming by successfully implementing a cost-effective mowing program during the summer grooming
• Executed various mountain grooming tasks ranging from attending to guest needs to facilitating special events like Canada Cup Moguls and Ski Cross. Additionally, contributed to regular resort operations by performing shoulder season duties like road ploughing while assisting other departments with machine operation.
• Actively participated in the JOHSC safety committee, garnering several safety awards by implementing enhanced work practices and cultivating a secure work environment for all employees.
• Developed a comprehensive training program encompassing operator training at various levels, grooming tactics, resort-specific information (e.g., avalanche terrain grooming), and Winch Program and Winch anchor audit/maintenance.
• Extensive experience in winch grooming encompassing various alpine environments, particularly skilled in road construction and maintenance on challenging terrains like 'Polar Peak Road'.
• Provided support to millwright and electricians during summer maintenance projects, encompassing tasks such as tower rebuilding, line work, grip assembly maintenance and tower maintenance.
• Provided alpine skiing and MTB lessons as a Ski Instructor and MTB Coach. Actively collaborated with other departments during summer months for additional responsibilities while not grooming.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

• Responsible for organizing and managing on-mountain events, including FIS racing, Paralympic World Cup 2012, and Interschools ski racing.
• Played a pivotal role in maximizing revenue for the resort by successfully organizing major events each season
• Demonstrated expertise in coordinating multiple freestyle events, namely 'Banked Slalom,' Moguls competitions, and slopestyle events
• Skilled in executing race timing, course setting, snowmobile handling, and event preparation.
• Delivered exceptional service and expertise in teaching skiing to a wide range of guests in challenging conditions outside of race season.
• during summer and shoulder seasons Worked as alifeguard and fitness trainer hosting many camps and events. Duties also included maintaining water quality and ensuring safety for all guests.