Alina Hozha
Calgary,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Bar Manager
Al Baron
01.2024 - 03.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Followed strict recipes and drink measurements to minimize product used.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Warehouse Worker
Amazon
10.2023 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Warehouse Manager
Orsay
04.2023 - 10.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed comprehensive staff training program to improve employee performance and morale.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Server/bartender
Panorama Hotel
04.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Tour Guide
ANEX
02.2020 - 03.2022
- Guided groups of up to 50 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Assistant Engineer
RivneOblAvtodor
09.2017 - 02.2020
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Assisted in development, design and execution of projects.
- Determined budget, manpower, schedule and material needed to successfully execute projects.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Evaluated quality control processes and made recommendations for improvements in quality control.
- Assisted in developing cost-effective solutions to engineering problems.
- Verified construction documentation to meet client requirements and vision.
- Documented and developed engineering procedures and processes.
Bar Manager
Tochka Lounge Bar
07.2017 - 08.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Tochka Lounge Bar
05.2015 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Bachelor In Engineering - Building of Roads And Aerodromes
National University of Water Management
Rivne, Ukraine 06.2017
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Organizational ability
- Customer Relationship Building
- Outgoing Personality
- Conflict Resolution
- Calm and Pleasant Demeanor
- Critical Thinking
- Service prioritization
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Decision-Making
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Czech
Professional Working
Arabic
Professional Working
Timeline
Bar Manager
Al Baron
01.2024 - 03.2024
Warehouse Worker
Amazon
10.2023 - 01.2024
Warehouse Manager
Orsay
04.2023 - 10.2023
Server/bartender
Panorama Hotel
04.2022 - 03.2023
Tour Guide
ANEX
02.2020 - 03.2022
Assistant Engineer
RivneOblAvtodor
09.2017 - 02.2020
Bar Manager
Tochka Lounge Bar
07.2017 - 08.2019
Bartender
Tochka Lounge Bar
05.2015 - 06.2017
Bachelor In Engineering - Building of Roads And Aerodromes
National University of Water Management
Similar Profiles
Ashraf MohamedAshraf Mohamed
Senior Civil Engineer (Consultant Engineer) at Dar Al Riyadh Engineering Consultancy, King Faisal Air Force AcademySenior Civil Engineer (Consultant Engineer) at Dar Al Riyadh Engineering Consultancy, King Faisal Air Force Academy
Cheverlin GodboldtCheverlin Godboldt
Personal Care Assistant at Renee Baron/Dino Baron- APDPersonal Care Assistant at Renee Baron/Dino Baron- APD
Ummara ShafiqUmmara Shafiq
Lead Generation Specialist at Baron LLCLead Generation Specialist at Baron LLC
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen