AHMED FARID
Toronto
Summary
Regional sales professional prepared to drive growth and foster strong client relationships. Proven track record in sales strategy, territory management, and revenue generation. Skilled in team collaboration, adaptable to changing needs, and focused on achieving results. Strong leadership, communication, and negotiation abilities essential for this role.
Experienced with leading regional sales teams and driving market growth through strategic planning and client relationship management. Utilizes effective leadership and communication skills to mentor and enhance sales team performance. Track record of achieving significant territory expansion and meeting sales targets.
Overview
12
12
years of professional experience
Work History
Regional Sales Manager
Emirates NBD/Emirates Islamic Bank
06.2023 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Managed team of 50 regional sales representatives and consistently achieved high sales targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Branch Manager
Emirates Islamic Bank
06.2016 - 06.2023
- Reports directly to the DM. Managing the branch operations, set ambitious expectations for operations and establish pathways to accomplishing goals.
- Successfully coordinate with internal / external departments for smooth financial operations.
- Address resolve and respond to customer issues of an exceptional nature in order to achieve timely and satisfactory solution.
- Identify and implement measures relating to processing tasks, turnaround and staffing /cost levels in order to improve productivity of the section.
- Propose procedural improvements based on periodic reviews in order to enhance service delivery promote Ci initiatives and implement approved suggestions to continuously improve levels of sales and service.
- Optimize the potential value of customer base and contributing to branch achievement in line with operating plan.
- Direct control of sales and services of the branch, communicating strategic goals, coordinating with sales and operational standards by motivating branch team.
- Effectively dealing with customer complaints, monitoring reasons for customer dissatisfaction and achieving continuous improvement in the customer experience.
- Maximised branch revenue by optimising operations.
Assistant Branch Manager
EMIRATES ISLAMIC BANK
07.2014 - 06.2016
- Organizing and executing training programs for branch personnel.
- Evaluating employee performance and providing feedback and coaching as needed.
- Recognizing employee achievements and encouraging excellence in the work environment.
- Developing and implementing sales plans.
- Conducting regular sales and operations meetings.
- Mitigate financial discrepancies, accurately executing budget control and fixing operational documentation.
- Organizing marketing activities and events for the branch.
- Increasing brand awareness for the company within the community.
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
- Resolving customer problems, as needed.
- Complying with all applicable laws and regulations for the industry.
- Assessing market conditions and identifying opportunities.
- Oversaw complete sales cycle process from prospecting through contract negotiations and close.
Branch Sales & Service Manager
Emirates Islamic Bank
01.2014 - 06.2014
- Administered and ensured compliance to all sales practices for the branch and performing various training sessions for the same.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Administered and reviewed efficient usage of all sales formulas and aids, prepared effective sales programs for fields and maintaining quality of all images.
- Identifying appropriate sales staff and establish an efficient work procedure and prepare required work schedule and analyze all cancellation requests for customers.
- Reviewing work for all salespersons on weekly and hourly basis.
- Preparing all marketing reports and evaluating all procedures and recommend improvements to sales department and ensure compliance to all company policy.
Team Leader
Emirates NBD
02.2013 - 01.2014
- Resolved complex customer enquiries, disputes and complaints.
- Contributing to overall strategy formulation, bringing to bear market knowledge, competitor analysis, trade flows and innovative 'deal' structures in order that the strategy reflects market.
- Completed audits and risk assessments to achieve regulatory compliance.
- Delivered quality service with friendly and professional demeanour.
- Ensuring that all 'team' related administrative functions including file maintenance, regular stock inspections, periodic appraisals, training and staff development are competently performed.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Education
Bachelor - Computer Science
University of Future Academy
01.2007
Certificate - Six Sigma: Finance
EIBFS
01.2016
Certificate - Finance system: Finance
ENBD
01.2016
Certificate - AML: Finance
EIBFS
01.2014
Certificate - C++ & Visual Basic: Computer Science
University of Future Academy
01.2007
Skills
- Computer skills, as follows:
- Microsoft product Windows (98, Me, 2000, Xp, Vista, Windows7)
- Microsoft product Office (Word, Front page, Power Point, Excel, Outlook)
- Internet (searching, mailing, etc)
- Ability to work well under the pressure
- Team leadership
- Ability to work with all levels of management & personnel
- Ability to work individually or as part of a team
- Ability to create & renew solutions for any problems
- Planning & organizations skills
- Spirited, enthusiastic & creative
- People-orientated
- Excellent time management
- Multi-tasking
- Strong interpersonal skills
- Excellent communication skills
- Sales leadership
- Strategic planning
- Business development and planning
- Deal closing
- Analytical thinking
- Territory expansion
LANGUAGES
Arabic: First Language
English: C1 Advanced
Accomplishments
- Professional & personal achievements:
- The Best sales achiever in personal loan - 2011 (Certificate from Emirates NBD CEO).
- TOP UAE sales Performer - 2012.
- In the TOP 3 sales achiever every quarter in 2010, 2011, 2012.
- The Best sales achiever - 2014 (Certificate from EI CEO).
Timeline
Regional Sales Manager
Emirates NBD/Emirates Islamic Bank
06.2023 - Current
Branch Manager
Emirates Islamic Bank
06.2016 - 06.2023
Assistant Branch Manager
EMIRATES ISLAMIC BANK
07.2014 - 06.2016
Branch Sales & Service Manager
Emirates Islamic Bank
01.2014 - 06.2014
Team Leader
Emirates NBD
02.2013 - 01.2014
Certificate - Six Sigma: Finance
EIBFS
Certificate - Finance system: Finance
ENBD
Certificate - AML: Finance
EIBFS
Certificate - C++ & Visual Basic: Computer Science
University of Future Academy
Bachelor - Computer Science
University of Future Academy
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