ALINA FLEITAS
Windsor,Canada
Summary
Dedicated highly motivated professional with vast experience in customer service, sales , data entry, and scheduling. Proficient in Microsoft Office Suite and various software programs. Eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Committed to providing a high level of service, accuracy, and efficiency while working in a fast-paced environment. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Paramed Home Health
09.2024 - Current
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Contributed to team success by providing backup scheduling support during peak times.
- Improved patient satisfaction with timely and accurate appointment setting.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Receptionist
Steves Auto Body Repair
09.2023 - 02.2024
- Answered emails and responded promptly to inquiries from customers and vendors
- Managed high priority and confidential information
- Reminded managers of important deadlines and engagements
- Coordinated office activities to ensure efficient workflow of daily operations
- Organized important financial documents and receipts
- Prepared expense reports and tracked budgets
- Liaised with external vendors to resolve issues
- Documented services performed and updated checklists
- Contacted insurance companies
- Posted indeed ad's for hiring new candidates
Claims Coordinator
Peace Hills Insurance Company
12.2022 - 05.2023
- Researched policy provisions and coverage issues relating to specific claims matters
- Drafted comprehensive claim reports for management review
- Provided guidance and training to new employees regarding procedures related to processing insurance claims
- Collected evidence from claimants, witnesses, medical personnel, employers
- To determine liability or damages due
- Processed and managed incoming claims in a timely manner
- Developed and maintained relationships with clients to ensure quality customer service
- Interpreted insurance policies regarding coverage limits, deductibles, exclusions
- Assisted in preparing legal documents such as pleadings, briefs, motions, contracts and other documents related to insurance claims litigation
- Resolved escalated complaints and answered questions regarding policies and procedures
- Processing, distributing & mailing cheques
Claims Assistance & Customer Care Representative
Global Excel Management
01.2020 - 02.2022
- Emergency medical & non medical travel insurance claims
- Maintained detailed records of all claim activities within company database system
- Performed data entry for new and existing claims information into the system accurately
- Utilized effective communication techniques to negotiate resolution of disputed claims with customers
- Provided excellent customer service to clients by effectively resolving inquiries and complaints in a timely manner
- Analyzed customer accounts to ensure accuracy of billing statements, payments, refunds
- Ensured compliance with state regulations governing insurance policies and claims processing
- Assisted customers with understanding their coverage options, including policy limits, deductibles
- Assisted customers in filing claims and making and receiving payments
- Managed approximately 70 incoming calls per day from customers.
Sales and Customer Support Representative
Sutherland Global Services
02.2014 - 12.2018
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Successfully managed multiple projects simultaneously while maintaining high standards of performance
- Developed relationships with customers by providing prompt responses to requests and inquiries
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries
- Exceeded all KPI sales goals
- Number one customer service & sales throughout all four yrs of employment
- 'Managed approximately 90 incoming calls per day from customers.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Education
HIGH SCHOOL DIPLOMA -
W. F. Herman Academy - Secondary
Skills
- Policy enforcement
- Networking abilities
- Sales expertise
- Data Entry
- Data inputting
- Tech-Savvy
- Customer Service
- Telephone Etiquette
- Attention to detail
- Critical thinking
Timeline
Scheduling Coordinator
Paramed Home Health
09.2024 - Current
Receptionist
Steves Auto Body Repair
09.2023 - 02.2024
Claims Coordinator
Peace Hills Insurance Company
12.2022 - 05.2023
Claims Assistance & Customer Care Representative
Global Excel Management
01.2020 - 02.2022
Sales and Customer Support Representative
Sutherland Global Services
02.2014 - 12.2018
HIGH SCHOOL DIPLOMA -
W. F. Herman Academy - Secondary
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