Alina Faraji
Edmonton
Summary
Reliable and upbeat, and successful at promoting customer loyalty, satisfaction and purchases with communicative techniques and giving my attention to individual needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects, stressful situations.
Overview
3
3
years of professional experience
Work History
Starbucks Lobby Barista
River Cree Hotel and Casino
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Sales Associate
Foot Locker
05.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Bath And Body Works
08.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Political Science
MacEwan University
Edmonton, AB04.2027
Skills
- Upselling
- Customer Needs Assessment
- Teamwork and Collaboration
- Time Management
- Business Development
- Order Processing
- Listening Skills
- Problem-Solving
- Exceptional Customer Service
Languages
English
Native or Bilingual
Persian
Full Professional
Honour Student
Honour student for 4 years, ongoing
Timeline
Starbucks Lobby Barista
River Cree Hotel and Casino
09.2024 - Current
Sales Associate
Foot Locker
05.2022 - 04.2024
Cashier
Bath And Body Works
08.2021 - 03.2022
Bachelor of Arts - Political Science
MacEwan University
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