Alina Dolgushina
Markham,ON
Summary
Results-oriented professional with a strong work ethic and adaptability, excelling in dynamic environments. Demonstrates exceptional interpersonal skills and the ability to master new competencies quickly. Committed to embracing new challenges and driving team success.
Overview
3
3
years of professional experience
Work History
Server
Symposium
Markham, Ontario
05.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
Barista
Starbucks
Thornhill, Ontario
05.2022 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Receptionist
SummerPharm
Moscow , Russia
01.2021 - 12.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Organized paperwork associated with pharmacy transactions.
- Inputted data into computer systems for tracking purposes.
Lash and Hair Extension Artist
TATA Hair and Beauty
Moscow, Russia
01.2021 - 12.2021
- Delivered detailed consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Applied adhesive safely and precisely according to manufacturer instructions.
- Demonstrated knowledge of different types of lashes available for application.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Colored, cut and installed extensions according to style photos and client specifications.
Education
BBA - Marketing
George Brown College
Toronto, None05-2026
High School Diploma -
Columbia International College
Hamilton06-2019
Skills
- Dining Experience Management
- Menu memorization
- Guest Services Support
- Customer service
- Latte art
- Espresso machine operation
- Beverage preparation
- Social media marketing
- Appointment scheduling
- Makeup and lashes
- Hair extensions
- Secure storage of medications
- Answering customer questions
- Document filing
- Point-of-sale system
- Supporting pharmacy operations
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Server
Symposium
05.2023 - 03.2024
Barista
Starbucks
05.2022 - 05.2023
Receptionist
SummerPharm
01.2021 - 12.2021
Lash and Hair Extension Artist
TATA Hair and Beauty
01.2021 - 12.2021
BBA - Marketing
George Brown College
High School Diploma -
Columbia International College
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