Summary
Overview
Work History
Education
Skills
Timeline
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Alina Didenko

Moncton,NB

Summary

I am an enthusiastic and reliable person, takes responsibility in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Customer Service Manager /Sales Representative

A1
02.2018 - 12.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Server/Bartender

Shafran Restaurant
02.2017 - 02.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

Bachelor - English Philology And Translations

National University of Zaporizhia (ZNU)
Zaporizhia
06.2018

Skills

  • Outgoing
  • Warm and Friendly
  • Understanding Customer Needs
  • Staff Training
  • Leadership
  • English C1 and French A2

Timeline

Customer Service Manager /Sales Representative

A1
02.2018 - 12.2019

Server/Bartender

Shafran Restaurant
02.2017 - 02.2018

Bachelor - English Philology And Translations

National University of Zaporizhia (ZNU)

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Alina Didenko