Motivated and detail-oriented professional with a postgraduate diploma in operations management seeking to contribute to a dynamic marketing team by leveraging strong analytical abilities and a passion for business. Eager to learn and grow in the field of marketing, utilizing academic knowledge and transferable abilities
Hi, I’m
Alina Antony
London,State/Province
Summary
Overview
3
years of professional experience
Work History
Canvas&Cuisines
Social Media Manager
12.2023 - Current
Job overview
- Managed paid social media campaigns through Facebook, Instagram and Whatsapp ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Forecasted prospective revenue generating strategies for client.
- Actualized the targeted rise in sales and increased the number of daily walk-in consumers at the store.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Masala Papad- Indian Express Kitchen
Front Counter Cashier
03.2023 - Current
Job overview
- Optimized front-counter operations by keeping the area clean, organized, and friendly.
- Maintained up-to-date knowledge of store promotions and policies, enabling prompt assistance with customer inquiries about discounts or deals available on items sold at the establishment.
Medcity International Academy
Office Administrator
03.2022 - 11.2022
Job overview
- Interacted with clients by phone, email, or in-person to provide information.
- Built an online platform for distant customers to broadcast IELTS and OET classes via remote meeting and successfully acquiring more than 250 customers in three months.
- Coordinated communication, financial processing, registration, recordkeeping, and other administrative tasks.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Reliance Digital
Customer Service Executive
08.2021 - 02.2022
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Improved customer satisfaction by responding quickly to requests and resolving problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Increased customer retention by offering excellent service and developing rapport with clients, and complaints were examined, to identify areas for improvement.
Education
Fanshawe College of Applied Arts And TechnologyLondon, ON
PG Diploma from Operations Management
11.2023
University Overview
Capstone Project: Live Client's Project - DeeTag's Progress Report on optimizing their cost and quality.
- Researched with a team of four to technologize the manual labeling system.
- Resolved the inaccuracies, complications, and label erasing concerns that arose from the company's existing hand labeling procedure.
Saintgits College of Applied ScienceKottayam, Kerala
Bachelor of Arts from Corporate Economics
08.2021
University Overview
- Ranked 4th in Mahatma Gandhi University with an 8.35 CCPA.
Skills
- Social Media Management
- Content Creation
- Proficient in MS Office(Excel, Word, PowerPoint)
- Excellent communication and interpersonal skills
- Basic understanding of Marketing principles and strategies
- Adaptive learner in new environment
- Public speaking
- Strong analytical and problem solving skills
- Highly motivated
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Full Professional
Timeline
Social Media Manager
Canvas&Cuisines
12.2023 - Current
Front Counter Cashier
Masala Papad- Indian Express Kitchen
03.2023 - Current
Office Administrator
Medcity International Academy
03.2022 - 11.2022
Customer Service Executive
Reliance Digital
08.2021 - 02.2022
Fanshawe College of Applied Arts And Technology
PG Diploma from Operations Management
Saintgits College of Applied Science
Bachelor of Arts from Corporate Economics
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