Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALINA ALVAREZ

San Ysidro

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to manage multiple priorities. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

7
7
years of professional experience

Work History

Associates Team Leader

H&R Block
01.2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Built strong relationships with customers through positive attitude and attentive response
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Held team meetings daily to inform team members on company news and updates
  • Conducted regular reviews of operations and identified areas for improvement, by attending weekly meetings with my MTl and DGM.
  • Developed effective improvement plans in alignment with goals and specifications
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Led regular team meetings to discuss progress updates, and/or address concerns.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Patient Coordinator

WLS Clinic
06.2017 - 12.2022
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Managed hospital admissions and patient flows while organizing patient care.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Coordinated transportation to get patients to and from medical appointments.

Teacher

Montessori American School
08.2019 - 04.2020
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
  • Incorporated multiple types of teaching strategies into classroom
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
  • Supported student physical, mental, and social development using classroom games and activities
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Participated in parent teacher conference to discuss developments of students and increase support
  • Planned and implemented integrated lessons to meet national standards
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.

Education

Education -

CEM Centro De Enseñanza Montessori A.C.
Tijuana, Baja California, Mexico
06.2005

Property And Casualty

Mike Russ Financial Training Center
San Diego, California
08.2001

High School Diploma -

Bachillerato Colegio Ibero
Tijuana, Baja California, Mexico
06.2001

Skills

  • Sales Expertise
  • Patient Advising
  • Leadership
  • Teamwork and Collaboration
  • Attention to Detail
  • Performance Improvement
  • Work Planning and Prioritization
  • SOP Adherence
  • Cash Register Operations
  • Call Center Operations
  • Team Management
  • Motivational Leadership
  • Problem-Solving
  • Team Supervision
  • Service Level Agreements
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Relationship Building
  • Self Motivation
  • Task Prioritization
  • Professionalism
  • Continuous Improvement
  • Multitasking Abilities
  • Client Service

Timeline

Associates Team Leader

H&R Block
01.2022 - Current

Teacher

Montessori American School
08.2019 - 04.2020

Patient Coordinator

WLS Clinic
06.2017 - 12.2022

Education -

CEM Centro De Enseñanza Montessori A.C.

Property And Casualty

Mike Russ Financial Training Center

High School Diploma -

Bachillerato Colegio Ibero

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ALINA ALVAREZ