Supervised loss prevention agents in the field in the companies Eastern Canada Division
Provided in field training and support in order to ensure the guards success
Maintained a record of several employees performance statistics related to theft/ fraud reports as well as arrests
Enforced the companies use of force policies
Conducted store audits in order to obtain a better understanding of where the most theft occurred.
Developed training materials for new hires in loss prevention protocols.
Reviewed incident reports from Loss Prevention Officers on a daily basis, documented findings, and took appropriate action when needed.
General Laborer, Industrial
B.O. Creative steel
03.2021 - 02.2023
Operated hand tools and equipment for steel fabrication tasks.
Assisted in loading and unloading materials from delivery trucks.
Maintained cleanliness and organization of the work area daily.
Supported welders by preparing materials for assembly operations.
Loaded and unloaded materials onto or from pallets, trucks, and other storage containers.
Cleaned up work areas and disposed of scrap material properly.
Security Manager
The Investigators group Inc. / IGI
06.2021 - 11.2021
Uniforming Guards, Training in policy and procedures, Supervision in the field, Scheduling, Client Support and Relations, Infield Training, Recruitment, Mobile HR
Private Investigator
The Investigators Group
10.2018 - 11.2021
Interviewing people to collect information, Tracking down people involved with the investigation, conducting interviews to gather information, and writing reports based on findings, Researching information, Going through legal or financial records, finding information for research, verifying the veracity and source of all information found, and collecting evidence, Performing surveillance, Following crime suspects or persons of interest for the investigation, recording their activities and whereabouts, and informing clients of findings
Private Investigator
Intrepid Investigations Inc.
08.2019 - 09.2021
Interviewing people to collect information, Tracking down people involved with the investigation, conducting interviews to gather information, and writing reports based on findings, Researching information, Going through legal or financial records, finding information for research, verifying the veracity and source of all information found, and collecting evidence, Performing surveillance, Following crime suspects or persons of interest for the investigation, recording their activities and whereabouts, and informing clients of findings
Loss Prevention Investigator
The Investigators Group
11.2016 - 08.2019
Monitoring public areas for potential threats, In some instances, monitoring displays or changing rooms, both of which can provide additional opportunities to steal merchandise, Identifying potential thieves or vandals among staff or patrons, Uniformed officers may discourage potential thieves or troublemakers, Reviewing inventory and stock and investigating suspected pilferage by employees, Following and confronting suspected shoplifters, Documenting theft and other security violations, Working with law enforcement to arrest and prosecute suspected shoplifters and dishonest employees
Security Guard
Paragon Security
11.2014 - 11.2016
Overnight shift lead, placed security guards in position and managed them, worked very closely with the fire department and Toronto Police Service to keep the site safe, responded to fire alarms, intrusion alarms, burglary alarms, and break-ins. Addressed any client complaints and acted as concierge when office staff were not on site.
Education
High School Diploma -
David And Mary Thomson Collegiate Institute
Scarborough, ON
06-2015
Skills
Theft deterrence
Team leadership
Surveillance techniques
Report writing
Loss prevention strategies
Problem solving
Communication skills
Witness statements
Interpersonal skills
Employee coaching
Additional Information
Daily Bread Food Bank
March 2021 to January 2024
Organized food donations and ensured proper storage procedures.
Managed inventory tracking for food supplies and donations received.
Engaged with community members to raise awareness of food insecurity issues.
Maintained cleanliness of work areas to ensure safe food handling practices.
Followed directions from supervisors and completed tasks within appropriate timeframe.
Collaborated with other volunteers to create a positive work environment
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Hindi
Full Professional
Arabic
Limited
Certification
Ontario Security and Private investigators License
Accomplishments
Commendation for Bravery in the Line of Duty (Paragon Security)