Ali Mohammad Mohsin
Toronto,Canada
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
6
6
years of professional experience
Work History
Dispatch Security Officer
Roburst Security Services
01.2023 - Current
- Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
- Reduced response times by streamlining communication protocols between officers and central command.
- Improved overall safety by conducting thorough evaluations of on-site security procedures.
- Collaborated with team members to develop more effective patrol routes, resulting in better area coverage.
- Assisted management in developing comprehensive emergency response plans for various situations.
- Coordinated effectively with local law enforcement agencies during crisis situations, facilitating a unified response.
- Trained new hires on company policies, dispatch procedures, and use of relevant technology tools for improved job performance.
Technical Support Representative
Voysus Group
01.2023 - 01.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Dispatch Supervisor
Magnum Protective Services
03.2019 - 01.2021
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
Education
Associate of Applied Science - Supply Chain And Operations Management
Candore College
Toronto, ON03.2020
Skills
- De-Escalation Techniques
- Physical Fitness
- Traffic Control
- Stress Tolerance
- CCTV Monitoring
- Daily reports
- Incident Reporting
- Visitor screening
- Customer Service
- Interpersonal Skills
- Time Management
- Time management abilities
- Risk Assessment
- Network Monitoring Software
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Dispatch Security Officer
Roburst Security Services
01.2023 - Current
Technical Support Representative
Voysus Group
01.2023 - 01.2024
Dispatch Supervisor
Magnum Protective Services
03.2019 - 01.2021
Associate of Applied Science - Supply Chain And Operations Management
Candore College
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