Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Alimohamed Haji

Linkedin.com/in/alimohamedhaji/

Summary

Motivated Personal Banking Associate with a deep-rooted passion for personal and professional development within the dynamic realm of the banking industry. Excited to channel my drive for growth and learning into a meaningful career. Committed to exceeding assigned objectives and bolstering business goals by executing tasks with accuracy and efficiency, and identifying avenues for refining operations. Actively contributing to a collaborative and enriching team atmosphere and consistently championing a culture of respect, dedication, and transparent communication among colleagues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

Toronto-Dominion Bank
09.2023 - Current
  • Assisted customers in opening new accounts, providing detailed information on various account types to meet their financial needs.
  • Managed application process for unsecured loans, including personal loans, lines of credit, car loans, and loan consolidation.
  • Provided comprehensive financial advice to customers, covering budgeting, saving strategies, and investment opportunities.
  • Conducted in-depth financial assessments, collecting and analyzing customer information such as income and debt to facilitate credit applications.
  • Maintained high level of accuracy in document filing and storage to comply with regulatory standards.
  • Collaborated with team members to achieve branch goals and uphold service standards, pacing over 200% on individual growth scorecard for 2024.

Customer Experience Associate

Toronto-Dominion Bank
10.2022 - 08.2023
  • Delivered exceptional service to customers in person or over telephone.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Provided guidance and support to customers in using self-service banking options such as ATMs and online banking.
  • Resolved customer inquiries and concerns in a timely manner, escalating complex issues to appropriate supervisors or departments.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Provided sound advice to clients to initiate relationships with branch and henceforth referrals to adequate partners within branch to successfully optimize relationship.

Education

Bachelor of Arts - Information Technology

York University
Toronto, ON
05.2023

High School Diploma -

Isamilo International School Mwanza
Mwanza, Tanzania
05.2018

Skills

  • Verbal and Written Communication
  • Customer Service
  • Employee Training Assistance
  • Relationship Building
  • Teller Support
  • Team Collaboration
  • Versatility
  • Adaptability
  • Problem-solving
  • Supervision & Leadership
  • Communication and Presentation
  • Technology Proficiency
  • Industry Knowledge
  • Credit Analysis

Certification

  • Investment Funds in Canada (IFC) - Canadian Securities Institute, June 2024

Timeline

Personal Banking Associate

Toronto-Dominion Bank
09.2023 - Current

Customer Experience Associate

Toronto-Dominion Bank
10.2022 - 08.2023

Bachelor of Arts - Information Technology

York University

High School Diploma -

Isamilo International School Mwanza

Similar Profiles

CREATE PROFILE
Alimohamed Haji