Alim Emre Ozkose

Technical Support Representative with extensive expertise in AV technology and a robust 10-year background in the industry. Adept at troubleshooting video conferencing systems and providing comprehensive support across multiple platforms, including MS Teams and Zoom Rooms. Known for innovative problem-solving and a deep understanding of both software and hardware troubleshooting, consistently driving improvements in customer satisfaction and support efficiency.

• Logitech University Badges, 01/01/23
• BIAMP's Tesira FORTÉ Certified, 01/01/23
• Extron Certified – A/V Associate, 01/01/23
• Kramer AV Specialist, 01/01/23
• AtlasIED - Audio System Gain Structure, 01/01/23
• Mobile Elevating Work Platform, 01/01/23
• Fall Protection – Worksite Safety, 01/01/22
• WHMIS 2015 for Workers CCOHS, 01/01/22
• BC Driver’s License - G (Updated), 01/01/22
• WHMIS 2015 AIX Safety, 01/01/21
• Globally Harmonized WHMIS I.A.T.S.E. 873, 01/01/17
• Toronto Film Industry Orientation Workshop I.A.T.S.E. 873, 01/01/17

Technical Support Specialist - Audio & Visual Solutions

- Technical Support & Troubleshooting:** Provide troubleshooting for both hardware and software issues on video conferencing platforms, ensuring seamless communication for clients using Zoom, Microsoft Teams, and Google Meet.
- Expert Knowledge of Video Conferencing Systems: In-depth knowledge of various video conferencing setups, including the Logitech Rally Family, Roommate, SIGHT, SWYTHC systems, and related media accessories.
- Platform Expertise: Proficient in configuring and supporting video conferencing platforms such as Zoom Rooms, Microsoft Teams, and Google Meet to ensure optimal performance and user experience.
- Hands-on Audio Mixing & Live Boards:** Experienced in live sound mixing and operation of live boards for video conferences and events, ensuring high-quality audio performance.
- Audio Visual Installation & Integration
- Video conferencing platform integration (Zoom, Microsoft Teams, Google Meet)
- Installation and configuration of video conferencing systems (Logitech Rally, Rally Bar, etc.)
- Audio mixing and live board operation
- TV and media system installation for virtual meetings
- Strong communication and client support skills via multiple channels (email, phone, video)

With hands-on experience in a variety of video conferencing technologies, I work to ensure that all systems operate smoothly and that users have a seamless experience during virtual meetings, no matter the platform.