Ali Kadhim Saeed Al-gburi
Toronto,ON
Summary
Charismatic and dedicated customer service professional with extensive experience in the retail and business management industry. Fluent in spoken and written Arabic. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
21
21
years of professional experience
Work History
Crew Member
Architectural Metals North America
Stoney Creek, Ontario
11.2023 - 09.2024
- Provided technical support to research staff regarding metallurgical processes and techniques.
- Maintained a clean working environment by disposing of hazardous waste properly, according to safety regulations.
- Trained junior analysts on proper laboratory procedures, safety protocols, and use of equipment.
- Troubleshot equipment malfunctions or irregularities as they arose during testing operations.
- Created testing methods to assess and observe effects of different processes on specific materials.
Beauty Center Manger
02.2019 - 01.2022
- Back diamond vip - Tokat, Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Monitor the application of the safety standards of the salon and legal regulations
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Beauty Center Manger
Blue whites
Corum
06.2017 - 01.2019
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Monitored the hygiene and cleanliness of the salon
- Arranged promotional activities to increase the number of customers using the salon
- Check equipment regularly to ensure it is in good working order
Bakery Manager
Self-employed
Baghdad
02.2007 - 06.2013
- Maintained cleanliness and hygiene in bakery premises
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection
- Managed all baking operations professionally and handled all problems confidently
- Guaranteed all baked goods were cooked according to customers tastes and needs
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Barber
Baghdad
01.2007 - 02.2010
- Used clips and shears to complete various types of fades, shaves and cuts
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Managed business customer service, responding to requests and concerns promptly
- Consulted with clients to assess personal style preferences and unique needs
- Consistently received positive performance reviews from guests.
Manager's Assistant
Human Rights Orginization
Baghdad
11.2003 - 06.2005
- Assessed impact of each human rights activity by analyzing human rights issues and related events
- Helped poor and sick people with their needs and got them the assistant needed
- Got a deep understanding and knowledge of international humanitarian law and policies
- Help maintain and manage communication with clients
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Arts Psychology -
University of Baghdad
Baghdad06.2002
Skills
- 19 Years of customer service experience
- Ability to work well in a team
- Problem-solving abilities
- Fluent in spoken and written Arabic
- Licensed Forklift Driver
Timeline
Crew Member
Architectural Metals North America
11.2023 - 09.2024
Beauty Center Manger
02.2019 - 01.2022
Beauty Center Manger
Blue whites
06.2017 - 01.2019
Bakery Manager
Self-employed
02.2007 - 06.2013
Barber
Baghdad
01.2007 - 02.2010
Manager's Assistant
Human Rights Orginization
11.2003 - 06.2005
Bachelor of Arts Psychology -
University of Baghdad
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