Ali Galbat
Richmond Hill
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Tim Hortons
09.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Services Assistant
Bright Eagle Computer Labs
04.2023 - Current
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
Bank Teller
HDFC Bank
01.2017 - 01.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Post-Graduate Certificate - Global Business Management
Seneca College of Applied Arts And Technology
North York, None08-2024
Certificate - Information Technology
VishwakArma University
Pune, India03-2023
Bachelor of Arts - Marketing
Sinhgad College
Puna, India07-2021
Skills
- Problem-solving
- Data entry efficiency
- Market analysis
- Microsoft Office Suite
- Administrative support
- Strategic planning
- Customer relationship development
- Presentation development
- Client engagement
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Assistant Store Manager
Tim Hortons
09.2023 - Current
Customer Services Assistant
Bright Eagle Computer Labs
04.2023 - Current
Bank Teller
HDFC Bank
01.2017 - 01.2019
Post-Graduate Certificate - Global Business Management
Seneca College of Applied Arts And Technology
Certificate - Information Technology
VishwakArma University
Bachelor of Arts - Marketing
Sinhgad College
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