Hi, I’m
Aliea Ali
Cashier/Sales Associate
Brampton,ON
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
years of professional experience
Work History
Mark's Work Wearhouse Brampton, ON
Cashier and Store Sales Associate
03.2022 - Current
Job overview
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Tracked data problems and analyzed information to find root causes.
- Identified needs of customers promptly and efficiently.
- Applied qualitative and quantitative analysis skills to complete work.
Citizens Bank Guyana IncBerbice, Berbice, Guyana (Home Country)
Bank Teller and CSR
04.2018 - 08.2020
Job overview
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Entered transactions into computer and issued customer receipts.
Education
Humber Institute of Technology And Advanced Learning, Toronto, ON
Bachelors Degree from Bachelor of Commerce Management Studies
09.2025
Association of Business Executives , Berbuce, Guyana
Associate Degree And Diploma in Business Administration from Business Administration
07.2021
Skills
- Data upload/extraction in Oracle Transportation Management (OTM)
- Conduct data analysis to drive business decisions
- Forecasting and Planning
- Customer Monitoring
- Report Generation
- Data Compiling
- Recommendations for Action
- Competitive Market Analysis
- Decision Making
- Stakeholder Communication
- Variance Analysis
- Business Requirements
- Risk Assessment
- Customer Communication
- Spreadsheet Development
- Attention to Detail
- Creative and Friendly
- Storytelling
- Industry Trend Analysis
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Increased marketing for surveys, mastercards and rewards cards
- Worked with managers to help remodel store merchandize for sale and organization
Triangle Mastercard Marketer
- Experienced in identifying customer needs and tailoring promotional strategies to effectively promote the Triangle MasterCard. Exceptional interpersonal skills enable me to build rapport with individuals from diverse backgrounds and effectively address their concerns or inquiries.
- As a Canadian Tire Triangle MasterCard Promoter, adept at conducting persuasive and informative presentations to potential customers. Proficient in showcasing the card's rewards program, including earning Canadian Tire Money on everyday purchases, exclusive offers, and flexible redemption options.
- Utilizing strong sales and negotiation abilities, I am dedicated to achieving and exceeding targets while maintaining a high level of professionalism and integrity. With a passion for delivering outstanding customer service and a deep understanding of the Triangle MasterCard's value proposition, I am committed to driving customer engagement and loyalty for Canadian Tire.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier and Store Sales Associate
Mark's Work Wearhouse
03.2022 - Current
Bank Teller and CSR
Citizens Bank Guyana Inc
04.2018 - 08.2020
Humber Institute of Technology And Advanced Learning
Bachelors Degree from Bachelor of Commerce Management Studies
Association of Business Executives
Associate Degree And Diploma in Business Administration from Business Administration
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