Summary
Overview
Work History
Education
Skills
Awards, Accomplishments & Honors
Certification
Timeline
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Alicja Deptula

ETOBICOKE,ON

Summary

Passionate and transformational leader with a proven track record of accelerating strategy execution and structural alignment through talent, technology, and process optimization. An visionary strategist specializing in Technology Transformation, demonstrated an exceptional ability to identify gaps and implement innovative solutions. Recognized for managing critical and complex projects encompassing all information technology aspects including Cyber Security, Data, Artificial Intelligence I and business readiness. An an award-winning leader, who excels at fostering engaged and productive teams, driving successful career advancement, and embracing change. Passionate mentor and coach to professionals, guiding them toward career growth and advancement into senior leadership positions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

DIRECTOR, TECHNOLOGY STRATEGY & GOVERNANCE

MONERIS
01.2020 - 01.2024
  • Established and led the Technology Transformation Office to oversee the organization's Technology Strategy and execution
  • Collaborated with business leaders to align IT initiatives with overall business goals and priorities
  • Provided regular updates to the Board, C-Suite, and senior leadership on technology performance metrics and ongoing initiatives
  • Selected to and drove the creation of an Enterprise Architecture framework and a comprehensive three-year roadmap focusing on areas for improvement and innovation
  • Partnered with Lines of Businesses (LOBs)to develop and implement strategic initiatives in Unified API, Cloud, and Agile Transformation, ensuring alignment with corporate goals
  • Co-championed and overhauled the technology budget by implementing accountability measures through strategic budget allocation and monitoring, in close partnership with LOBs and the finance department
  • Implemented FinOps methodology to efficiently manage Azure cloud expenses
  • Achieved a significant 100% increase in capitalization optimization and effectively tracked financial performance for a $160 million budget
  • Took the initiative and implemented enhanced control measures to adapt to the evolving economic landscape
  • Led the Technology Operational forum, reviewing team key objective indicators (OKRS, KPIs), performance, and crucial IT operations such as uptime, resiliency, audits, financials, and Vendor Management
  • This enhanced transparency, facilitated open communication, and expedited the ability to proactively address and resolve issues
  • Spearheaded higher maturity level for cyber security by volunteering to lead the IT Asset Strategy definition and classification of Digital Crown Jewels initiatives ensuring alignment across technology and business
  • Championed and led a robust disaster recovery program to bolster operational resilience and to elevate organizational maturity
  • Selected to represent the CIO and spearheaded cross-functional including partnering with HR increased employee onboarding and retention.

DIRECTOR, PLANNING, PROJECT MANAGEMENT OFFICE & GOVERNANCE

MONERIS
01.2017 - 01.2022
  • Directed Technology Strategy planning initiatives encompassing vision, strategy, and execution oversight since 2015
  • Successfully expanded the team from 8 to over 50 professionals, cultivating expertise in critical areas such as Governance, Technology Project Office, Shared Services, Architecture Governance, Payment Business Systems Analysis, and Vendor Management to drive company growth
  • Championed the development of proprietary in-house authorization platform, 'Phoenix,' and achieved organizational buy-in and approval from the Board replacing the legacy authorization switch platform, BASE24; this will ultimately bolster Moneris' competitive position and facilitate revenue growth
  • Recognized deficiencies/gaps in the tailored solution and support services provided to key merchants, in collaboration with the product team
  • Formulated strategic proposals and implemented a specialized Client Portfolio delivery unit, fostering alignment across various functional areas including Product, Technology, and Operations to enhance the service delivery for major merchants such as Costco, Suncor, and Canadian Tire
  • Took the initiative to significantly increase the Technology Governance and Planning team engagement scores from 54 to 88, earning accolades through the prestigious Executive Leadership Team (ELT) Gold Awards
  • Spearheaded Corporate Cultural Transformation initiative as a champion, sponsor and a significant contributor, impacting areas such as Recognition, Career Development, Decision Making, Project Management, Organizational Design, and the implementation of Job Architecture for all Technology employees (600+)
  • This transformative effort led to a notable enhancement in Technology engagement scores, rising from 68 to 82, and at the same time driving productivity
  • Utilized strategic insight to advise on financial allocation and effectively managed a $140M
  • Collaborated seamlessly throughout the organization to oversee capitalization and expenses in tandem with the Finance team
  • Chosen by the executive team to serve as a member of the Corporate Policy and Standard Committee; spearheaded the development of a comprehensive policy and standard template with clear definitions
  • Carefully reviewed and contributed content to corporate policies and standards, ensuring the establishment of proper guidelines for the secure and effective operation of Moneris
  • Collaborated with the Enterprise Risk Management team to implement the first Supplier Management Risk Assessment Framework aimed at effectively mitigating risk
  • Enhanced IT governance through the implementation of a comprehensive Disaster Recovery Program, Risk Framework, system classification guidelines, and rigorous audit oversight
  • Transformed a Technology Project Office that encompassed the development of a standardized intake process, methodology, processes, and tools, as well as the design of portfolios and the cultivation of the team's skills and expertise
  • Implemented Agile Methodologies & Tools framework across multiple teams, resulting in streamlined and effective delivery of desired outcomes
  • Spearheaded Agile work-stream in cooperation with cross-functional leaders and consultants
  • Led the strategic prioritization of technology investments and facilitated high-level Executive discussions to ensure alignment with overall strategy and maximize impact on strategy execution
  • Chaired executive project reviews necessitating the involvement of senior leadership, encompassing approval, assessment, and final authorization
  • Held accountability for overseeing over 60 concurrent projects with a combined budget of up to $60 million
  • Spearheaded strategic initiatives encompassing the development of cutting-edge projects such as the Authorization Switch Phoenix, Open Payments Solution, and Point-to-Point Encryption
  • These innovative capabilities were pioneering in the market, providing customers and merchants with unparalleled payment solutions
  • In partnership sponsored and delivered a variety of corporate-wide initiatives, including implementations such as Workday, AX Dynamix, Prophix, Governance Risk and Compliance (GRC), and IT Risk Framework
  • Additionally, played a key role in the enhancement of the Moneris employee experience and process efficiencies through the development of the Intranet platform
  • Championed, co-envisioned and led the implementation of the first centralized Technology Supplier and Budget Management function, incorporating a Strategic negotiation framework that significantly reduced annual expenses by $1MM
  • Grew team and became the centre of expertise and excellence in supplier management.

SENIOR MANAGER, BUDGET AND PLANNING

MONERIS
01.2015 - 01.2017
  • Directed the comprehensive forecasting and planning, as well as monitoring and reporting processes for the Technology group
  • Offered financial expertise to the finance team on various IT expenditures
  • Partnered with Technology leadership to oversee Technology investments, including discretionary and non-discretionary budgets of $100M
  • Drove automation by established a companywide time tracking process and system (Replicon) that streamlined project cost control
  • Evaluated and crafted Business Cases for projects up to $20M in coordination with Finance colleagues
  • Offered strategic guidance to Technology executives and leadership on financial allocation.

MANAGER, PROGRAM AND PROJECT DELIVERY

MONERIS
01.2013 - 01.2015
  • Established the first Technology Project Office to drive transparency, accountability and to optimize the delivery of projects
  • Successfully led a team of project managers to deliver multiple high-impact projects on time and within budget
  • Took initiative and implemented a streamlined product delivery process that improved efficiency and reduced project timelines by 100%
  • Developed and maintained strong relationships with key stakeholders to ensure alignment on project goals and priorities
  • Received recognition from executive leadership for consistently exceeding project delivery expectations and achieving high levels of customer satisfaction
  • Took the initiative to mentor and coach team members to enhance their project management skills and further their professional development
  • Recognized the need to implement a project management tool that improved communication and collaboration among team members and increased project visibility for senior leadership
  • Recruited and assessed project managers for staff and contract positions, providing training necessary to perform.

PROGRAM MANAGER

MONERIS USA
01.2011 - 01.2012
  • Led a successful multi-year project to create and implement a revenue share calculation and payout system for 150+ Partners in the USA
  • This initiative included gathering requirements, reverse re-engineering processes, conducting iterative development cycles, overseeing conversion activities, and testing in parallel runs
  • The result was a robust system that improved operational efficiencies and provided greater flexibility in managing revenue share calculations and payouts
  • Led the establishment of a US Project Delivery team, implementing project management standards and governance
  • Enhanced relations between IT and Business units through strategic flexibility, cultivating a climate of trust and reliability.

MANAGER, SOFTWARE DEVELOPMENT

MONERIS
01.2007 - 01.2010
  • Led the development of a leading-edge product, PAYD Pro Plus, from concept to fully commercialized solution
  • PAYD Pro Plus at its inception was a multi-channel POS Web Solution consisting of integrated payments and functionality allowing businesses to monitor inventory levels, performance reporting and customer base tracking
  • Developed Product Development Lifecycle (PDLC) including product ideation, product definition, and software development and commercialization framework
  • Developed and published Software Development Processes & Methodology including code versioning practices
  • Managed production deployment, release management and end-to-end PCI PA-DSS assessments
  • Led integration of an acquired company RVBS and built out the team.

Education

Master Certificate in Project Management -

York University Schulich School of Business
Toronto, ON
03-2008

Bachelor of Commerce (B.Comm) Co-op - Information Technology Management

Ryerson University
04-2004

Skills

  • Strategy Development & Planning
  • Business Case
  • Technology Project Office
  • Digital Transformation
  • Leadership & Team Building
  • IT Finance
  • Foresting Planning and Analysis
  • Organizational Transformation
  • Enterprise Architecture
  • Presentation and Communication
  • Process Improvement
  • Governance Risk Compliance
  • Vendor Management
  • Complex Program Delivery
  • Product Commercialization
  • Product Development (PDLC)
  • Payments
  • Budget Control
  • Financial Management
  • Negotiation
  • Charismatic Leader
  • Program Management

Awards, Accomplishments & Honors

  • Mentor and a Coach
  • Speaker at Leadership Panels
  • Award Winning Team delivering complex programs
  • Recognized three more times than Technology average
  • Two Executive Leadership Gold Awards for 3 consecutive years of engagement highest engagement scores
  • Recognized by CHO for transforming HR technology by implementing Workday Enterprise Platform
  • Awarded exemplary performance for delivering North American Backend Program
  • Recognized for reducing call centre wait times

Certification

Agile Leadership Training

Change Management, PROSCI

Technology Business Management (TBM) Executive Foundations

TBM Council

Project Management Professional (PMP), Project Management Institute

2008 Master Certificate in Project Management, Schulich School of Business

Timeline

DIRECTOR, TECHNOLOGY STRATEGY & GOVERNANCE

MONERIS
01.2020 - 01.2024

DIRECTOR, PLANNING, PROJECT MANAGEMENT OFFICE & GOVERNANCE

MONERIS
01.2017 - 01.2022

SENIOR MANAGER, BUDGET AND PLANNING

MONERIS
01.2015 - 01.2017

MANAGER, PROGRAM AND PROJECT DELIVERY

MONERIS
01.2013 - 01.2015

PROGRAM MANAGER

MONERIS USA
01.2011 - 01.2012

MANAGER, SOFTWARE DEVELOPMENT

MONERIS
01.2007 - 01.2010

Master Certificate in Project Management -

York University Schulich School of Business

Bachelor of Commerce (B.Comm) Co-op - Information Technology Management

Ryerson University

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Alicja Deptula