Alicia Worden
Aurora,Canada
Summary
Results-oriented professional in retail operations and cash management with a strong background in community coaching. Expertise in driving sales through artisan product upselling and maintaining financial integrity in high-volume storefronts. Skilled in streamlining operations and leading effective team training sessions.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Ice Cream Server → Key Holder
Chocolate & Company
Aurora, ON
04.2023 - 09.2025
- Delivered high-quality customer service in a fast-paced retail environment
- Upsold specialty items and artisan chocolates, driving daily sales growth
- Resolved customer concerns, improving satisfaction and fostering customer loyalty
- Managed cash transactions and balanced tills, maintaining accuracy and financial integrity
- Executed opening and closing procedures for the store
Student Intern
Kinnext Health at Validus Fitness
Aurora, ON
09.2023 - 02.2024
- Collaborated with staff to identify and implement operational improvements in fast-paced environment.
- Fostered communication between staff and management to strengthen teamwork.
- Participated in workshops to enhance understanding of health and fitness strategies.
Soccer Coach Volunteer
Newmarket Soccer Club
Newmarket, ON
09.2022 - 03.2023
- Conducted training sessions for youth players, enhancing skills in fundamentals and game strategies.
- Evaluated player abilities and strategically assigned positions to maximize team effectiveness.
- Supervised safety protocols before, during, and after practices or games.
- Coordinated communication between coaches to ensure alignment on training objectives and goals.
Education
Bachelor of Arts - true
Western University
London, ON06-2029
Skills
- Serving
- Point of sale
- Cash management
- Customer service
- Complaint resolution
- Allergy awareness
- Sanitation practices
- Workplace hygiene
- Inventory monitoring
Leadership And Athletics
- Captain - Soccer Team & Flag Football Team (2024 and 2025)
- MVP - Soccer Team (2024 and 2025)
- Senior Female Athlete of the Year (2025)
- Female Player of the Year - Newmarket Soccer Club (2023)
- Youth Soccer Coach
- Athletic Certificate of Excellence- Government of Ontario (2025)
- Athlete Of The Year - Sport Aurora (2025)
Certification
Ontario Food Handler- Train Food Safety -2023
References
References available upon request.
Timeline
Student Intern
Kinnext Health at Validus Fitness
09.2023 - 02.2024
Ice Cream Server → Key Holder
Chocolate & Company
04.2023 - 09.2025
Soccer Coach Volunteer
Newmarket Soccer Club
09.2022 - 03.2023
Bachelor of Arts - true
Western University