Alicia Wisla
Vanderhoof,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patient, compassionate in helping people rediscover best versions of themselves. Work with a treatment team to develop and implement effective plans for diverse groups of patients. Build rapports with individuals struggling with addiction and support patients through entire process from intake through graduation from program.
Overview
9
9
years of professional experience
Work History
Customer Delivery Services
Self-employees
04.2015 - 05.2021
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Coordinated new hire recruitment, training and development.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Supervised operations of 24-hour customer service staffed by 5 team members.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial efforts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed strategic plans for day-to-day financial operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Crusher Operator/ Mill Operator
Thompson Creek Mine
03.2012 - 05.2015
- Maintained chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responded and coordinated operation, preventive maintenance, repairs and malfunctions of crushing plant.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Documented and monitored pump and delivery tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Documented daily activities in internal system and submitted timely through out 12 hour shift reports.
- Operated forklift to load, unload and move cyanide supplies from one destination to another.
- Operate and maintain crusher equipment including conveyors, feeders, and screens.
- Maintain daily logs of operation activities and document maintenance performed on crushers.
- Inspect material for size consistency prior to feeding into crusher.
- Troubleshoot issues with machinery such as jamming or breakdowns and repair accordingly.
- Record production data such as tons per hour processed, downtime.
- Check oil levels in hydraulic systems and change filters when necessary.
- Adjust belt speed or tension based on production requirements.
- Train new operators in safe operation of crushing equipment.
- Conduct regular maintenance checks on all components of crusher system including motors, gears, bearings, drive belts.
- Identify potential problems with machinery before become major issues.
- Mentored 2 junior team members, providing guidance on proper techniques and safety.
- Broke and discarded lumps to avoid plugging, using bar or sledgehammer.
- Processed raw material running through crusher.
- Collaborated with other departments to resolve site issues quickly and efficiently.
- Operated moving material in bobcat effectively and safely
- Worked effectively in fast-paced environments.
- Loaded and unloaded building materials used for construction.
- Followed company procedures to maintain work environment in neat and orderly condition.
- Handled general cleaning of work area and maintenance areas.
Education
Diploma - Addictions Community Health Professional
Sundance College
Calgary, AB11.2023
Certificate - Anger And Stress Management
Carrier Sekani Family Services
Prince George, BC2017
Diploma - Criminology
College of New Caledonia
Prince George, BC04.2011
High School Diploma -
Nachako Valley Secondary School
Vanderhoof, BC05.2008
Certificate - AccData Computer Services
Private Post Education Commission
Vanderhoof, BC2006
Certificate - ASIST Suicide First Aid / Intervention
Living Works Education
Saikuz First Nation2009
Skills
- Professional Relationships
- Creative Thinking
- Active Listening
- Emotional Support
- Teamwork and Collaboration
- Documentation
- Time Management
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Criminal Law Knowledge
Timeline
Customer Delivery Services
Self-employees
04.2015 - 05.2021
Crusher Operator/ Mill Operator
Thompson Creek Mine
03.2012 - 05.2015
Diploma - Addictions Community Health Professional
Sundance College
Certificate - Anger And Stress Management
Carrier Sekani Family Services
Diploma - Criminology
College of New Caledonia
High School Diploma -
Nachako Valley Secondary School
Certificate - AccData Computer Services
Private Post Education Commission
Certificate - ASIST Suicide First Aid / Intervention
Living Works Education
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