Alicia Wilson
Lodi
Summary
With a proven track record at Sprouts Farmer Market, I excel in enhancing customer satisfaction and streamlining kitchen operations. My expertise in food safety and strong work ethic have significantly improved efficiency and service quality. Skilled in both leadership and sanitation standards, I consistently exceed health inspection requirements, contributing to a positive and productive work environment.
Overview
16
16
years of professional experience
Work History
Senior Deli Clerk
Sprouts Farmer Market
10.2021 - 01.2023
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Coordinated catering services for special events, collaborating closely with clients to exceed expectations.
- Collaborated with team members to streamline operations and improve overall efficiency.
Kitchen Manager
High Water
06.2019 - 07.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Kitchen Lead
Oz Korean Bbq
09.2018 - 01.2019
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
Kitchen Lead
Califas Cafe Bistro
05.2013 - 11.2016
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
Kitchen Manager
Black Tie Gourmet
04.2007 - 03.2012
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Education
General Studies -
Tokay High School
Lodi, CA05.1997
Skills
- Food safety
- Sanitation standards
- Product presentation
- Merchandising strategies
- Allergen awareness
- Supply ordering
- Portion control
- Recipe development
- Menu planning
- Promotional support
- Deli equipment operation
- Food preparation techniques
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
- Loading and unloading
- Verbal and written communication
- Cleanliness and sanitation
- Interactive communication skills
- Food preparations
- Heavy lifting
- Cash handling
- Equipment safety
- Food preparation
- Safe food handling
- Pricing and shelf labeling
- Flexible schedule
- Proper food handling
- Equipment use
- Data entry
- Work area maintenance
- Cash register operation
- Sanitation practices
- Product stocking and rotation
- Inventory counts
- Cooking
- Equipment operation
- Product knowledge
- Hospitality service expertise
- Accurate money handling
- Safe food handling practices
- Food safety compliance
- Product displays and showcases
- Menu memorization
- Inventory control
- Product rotation
- Food running
- Merchandising displays
- Register operations
- Equipment monitoring
- POS system operation
- Platter and tray preparation
- Food safety standards
- Quality inspections
- Performance improvement
- Table setting
- Sales expertise
- Inventory checks
- Sales proficiency
- Product sampling
- Weights and measurements
- Beverage preparation
- Inventory oversight
- Upselling
- ServSafe certification
- Product merchandising
- Point of sale operation
- Food sales and promotion
- Product recommendations
- Ordering procedures
Languages
Spanish
Native or Bilingual
Timeline
Senior Deli Clerk
Sprouts Farmer Market
10.2021 - 01.2023
Kitchen Manager
High Water
06.2019 - 07.2021
Kitchen Lead
Oz Korean Bbq
09.2018 - 01.2019
Kitchen Lead
Califas Cafe Bistro
05.2013 - 11.2016
Kitchen Manager
Black Tie Gourmet
04.2007 - 03.2012
General Studies -
Tokay High School
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