Alicia Warwick
Steinbach,MB
Summary
Aspiring cook with a diverse working history demonstrating a unique blend of culinary creativity and expertise in food preparation, complemented by robust skills in office administration and customer service. Exhibits a strong commitment to menu planning and adherence to sanitation practices, aiming to ensure a pristine and safe kitchen environment. I am currently preparing to enter culinary school and am dedicated to enhancing the culinary experience through exceptional customer dining experiences and innovative menus.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
enVision Community Living at Steinbach, MB
09.2020 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Developing personalized care plans for individuals based on their unique needs and preferences, ensuring a high quality of life and promoting independence and self-determination
- Ensure that dietary restrictions and food preferences are taken into account when developing personalized meal plans for individuals, promoting their health and well-being through nutritious and enjoyable meals
- Fostering a culture of inclusivity and respect by actively engaging in diversity and equity initiatives within the community, promoting a welcoming and supportive environment for all individuals
- Building strong relationships with individuals and their families to understand their unique needs, preferences, and goals, in order to provide tailored support and foster a sense of belonging and connection within the community.
Office Clerk
Derksen Printers at Steinbach, MB
04.2022 - 11.2022
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Prepared invoices for customers based on their orders and payment terms.
Office Administrator
McMunn and Yates
02.2019 - 09.2020
- Assisting in all areas of the store to ensure positive customer experiences.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Cashier
McMunn and Yates
09.2018 - 02.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card and debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Childcare Assistant/Inclusion Worker
Landmark Childcare
06.2018 - 09.2018
- Planned age appropriate activities
- Created a positive and exciting environment
- Ensuring the health and safety of all children in this program
- Interacting with parents and communicating about their children
- Fostering a culture of exclusivity and understanding, ensuring that all children feel welcome and respected, regardless of their background or abilities
- Implementing individualized support plans for children with diverse needs, collaborating with parents and specialists to ensure each child reaches their full potential.
Childcare Assistant
Treasure Keepers Children's Center
09.2016 - 06.2018
- Cared for infants ages 6 months - 2 years
- Communicated with parents and families
- Ensured a clean environment was maintained
- Creating a nurturing and safe environment for children to thrive and develop social and emotional skills
- Engage children in learning through interactive and sensory activities to enhance cognitive and social development
- Supporting children in developing healthy eating habits and promoting a nutritious meal environment.
Education
Secondary School -
Landmark Collegiate Institute
06.2016
Skills
- Office Administration
- Customer Service
- Communication Skills
- Food Preparation
- Sanitation Practices
- Menu Planning
- Culinary Creativity
- Time Management
- First-aid and CPR
Certification
- Food Safety Certification
- First Aid & CPR/AED Level C
References
References available upon request.
Timeline
Office Clerk
Derksen Printers at Steinbach, MB
04.2022 - 11.2022
Direct Support Professional
enVision Community Living at Steinbach, MB
09.2020 - Current
Office Administrator
McMunn and Yates
02.2019 - 09.2020
Cashier
McMunn and Yates
09.2018 - 02.2019
Childcare Assistant/Inclusion Worker
Landmark Childcare
06.2018 - 09.2018
Childcare Assistant
Treasure Keepers Children's Center
09.2016 - 06.2018
Secondary School -
Landmark Collegiate Institute
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