Alicia Walker
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Banquet Server
Bingemans Conference Centre
10.2020 - 08.2021
- Supported needs of 60- person wait staff who attended to specific needs of countless customers daily for Banquet restaurant with social relevancy and intentionality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
Server/Bartender
Waterloo Inn
02.2019 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Arts - Community Mental Health Worker
Oxford College
Mississauga, ON11.2024
Skills
- Wine Service
- Food Service
- Guest Relations
- Customer Service
- Food Handling
- Order Accuracy
- Hospitality Service Expertise
- Punctual and Reliable
- Clear Communication
- Event Setup
- Buffet management
Languages
English
Full Professional
Certification
- Smart Serve Certified
- CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Server
Bingemans Conference Centre
10.2020 - 08.2021
Server/Bartender
Waterloo Inn
02.2019 - 09.2020
Associate of Arts - Community Mental Health Worker
Oxford College
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