Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Alicia Villamere

Haliburton,ON

Summary

Highly-organized and talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Boshkung Brewing Co
Minden, ON
05.2019 - 08.2023
  • Promoted positive company image through superior customer service experiences.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Provided exceptional service to high volume of daily customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Summer Event Fundrasing Program Assistant

Haliburton Highlands Health Services Foundation
Haliburton, ON
05.2021 - 08.2022
  • Advertised for upcoming events to promote engagement and involvement through social media platforms such as Facebook and Instagram.
  • Raised awareness and attracted donors through marketing campaigns.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Collected, tracked and organized data to evaluate current trends.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized to innovate opportunities to attract new donors.
  • Worked closely with senior leadership to establish funding objectives and devise workable development plans.

At the Elbow (ATE) Support Specialist for EPIC

Haliburton Highlands Health Services
Haliburton, ON
09.2021 - 01.2022
  • A Health Clinical Information System that ran live on Dec 3, 2021 7 hospitals wide in the Central East Lhin
  • Contracted support position which was extended twice.
  • Consulted via telephone and in-person to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented system errors and helped streamline procedures for future technical support actions.
  • Kept users informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting and reported system issues via helpdesk/manage engine tickets.
  • Observed system functioning and entered commands to test different areas of operations.
  • Configured employee work stations consisting of hardware, software and peripheral devices within the system.

COVID-19 Screener

Haliburton Highlands Health Services
Haliburton, ON
12.2021 - 03.2022
  • Administered temperature checks using non-contact thermometers for individuals entering the facility.
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
  • Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.

Education

High School Diploma -

Haliburton Highland Secondary School
Haliburton, ON
06.2019

Some College (No Degree) - Health Sciences

University of Ottawa
Ottawa, ON

Respiratory Therapy -

Canadore College of Applied Arts And Technology
North Bay, ON
05.2025

Skills

  • Time management
  • Computer skills
  • Critical thinking
  • Event planning
  • Relationship management
  • Reliable and trustworthy - key holder for Boshkung Brewing
  • Safety training
  • Quality control
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Activity coordination
  • Facilities maintenance
  • Troubleshooting
  • Customer service

Languages

English
Native/ Bilingual
French
Professional

Certification

  • Smart Serve, Certificate No - 230821237564 - Issued Aug 21, 2023

Timeline

COVID-19 Screener

Haliburton Highlands Health Services
12.2021 - 03.2022

At the Elbow (ATE) Support Specialist for EPIC

Haliburton Highlands Health Services
09.2021 - 01.2022

Summer Event Fundrasing Program Assistant

Haliburton Highlands Health Services Foundation
05.2021 - 08.2022

Brand Ambassador

Boshkung Brewing Co
05.2019 - 08.2023

High School Diploma -

Haliburton Highland Secondary School

Some College (No Degree) - Health Sciences

University of Ottawa

Respiratory Therapy -

Canadore College of Applied Arts And Technology

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Alicia Villamere