Summary
Overview
Work History
Education
Skills
Other Work;
Timeline
Generic

Alicia Thompson-Baker

Orangeville,ON

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and strong work ethic.

Overview

5
5
years of professional experience

Work History

Host/Broadcaster

BIGO Live TV
03.2022 - Current
  • Delivered latest content, news and information to highly diverse audiences of over 200 people.
  • Conducted extensive research on over 10 topics to generate meaningful content, articles and scripts.
  • Played music tracks from playlists provided by station management.
  • Presented weather, news and commercials to listeners.
  • Engaged with audience members through live streams and personal commentary on musical selections, political happenings, and other items of interest.
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.

Detailer

Platinum Rv
04.2022 - 07.2022
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Washed inside and outside trailers almost daily for the dealership.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of trailers
  • Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
  • Maintained clean, tidy and safe work environment.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Telemarketer

Public Outreach Fundraising
06.2021 - 08.2021
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily and weekly sales reporting using assigned tools.
  • Recorded contact information of customers and potential customers in internal database.
  • Followed up with customers to solicit further sales.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Made average of 200 outbound and inbound calls per day.

Sales Associate

HomeSense
08.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Receptionist

Globetrotter RV
04.2019 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected all forms of payments, processed transactions and updated relevant records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.

Sales Associate

Urban Planet
11.2018 - 02.2019
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Bartender

Mount Peyton Hotel
03.2018 - 07.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

High School Diploma -

Chinguacousy Secondary School
Brampton, ON
11.2014

Skills

  • POS Software
  • Customer Service
  • Time Management
  • Sales Expertise
  • Multitasking Strengths
  • Social Perceptiveness
  • Verbal Communication
  • Excellent People Skills

Other Work;

Defunct /skills learned from several places; 

Photos Unlimited (twice) 2017 & 2019 - Company now Defunct 

Soulyve (2018, Host) - Defunct 

Montana's (2018, at the same time as the Urban Planet) 

Celtic Rock- 2016 (moved to another province) 

52nd street- 2016 

Canada's Wonderland- 2014 



Timeline

Detailer

Platinum Rv
04.2022 - 07.2022

Host/Broadcaster

BIGO Live TV
03.2022 - Current

Telemarketer

Public Outreach Fundraising
06.2021 - 08.2021

Sales Associate

HomeSense
08.2020 - 03.2021

Receptionist

Globetrotter RV
04.2019 - 10.2019

Sales Associate

Urban Planet
11.2018 - 02.2019

Bartender

Mount Peyton Hotel
03.2018 - 07.2018

High School Diploma -

Chinguacousy Secondary School

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Alicia Thompson-Baker