Alicia Teves
Summary
Dynamic Manager with over 10 years of experience in driving operational excellence and team performance across diverse industries. Proven expertise in optimizing business operations, enhancing customer service, and ensuring regulatory compliance. Adept in administrative management, sales support, and process improvement. Strong leader with a track record of fostering a collaborative and motivating environment, dedicated to delivering world-class service and driving business growth. Highly organized with exceptional communication skills and a passion for customer satisfaction. Proficient in Microsoft Office and skilled in managing multiple projects to achieve strategic goals.
Overview
21
21
years of professional experience
Work History
Office Manager
Tailor Made Wellness Clinic
06.2023 - Current
- Pioneered wellness clinic growth, doubling patient volume
- Facilitated seamless onboarding of a medical doctor, ensuring regulatory compliance
- Optimized insurance billing processes, boosting revenue and securing timely payments
- Cultivated a high-performing administrative team through targeted training programs
- Revolutionized client data management, enhancing data precision and accessibility
Business Partner
ABA UKAY Readymade Garments Trading LLC
04.2016 - 05.2022
- Steered online garment business operations, unearthing fresh revenue sources.
- Expanded team from 4 to 28, enhancing efficiency and profitability.
- Innovated sales strategies, driving a 60% revenue surge.
- Advanced market presence by pioneering new markets.
- Fostered teamwork, reducing staff turnover by 30%.
SAP Master Data
Al Futtaim ACE
04.2013 - 04.2016
- Ensured data precision, leading audits and compliance checks
- Solved data issues through collaboration with IT and business units
- Standardized master data management through cross-functional projects
- Boosted efficiency by 30% by streamlining data validation processes
- Improved data models and MRP settings through enhanced analytics and reporting
- Managed Central Data Team, ensuring SAP database accuracy
- Developed reports for Category Managers, boosting data analysis
- Streamlined procurement processes, resolving system errors
- Enhanced SAP database, improving data integrity and accessibility
- Increased report generation speed by 30% via SAP query optimization
- Led design and distribution of performance metric reports for offshore accounts, resulting in enhanced data precision.
Procurement Analyst/SAP Team Lead
T. Choitram & Sons LLC
10.2011 - 03.2013
- Managed Agent and Coach Balanced Scorecards, streamlining weekly business review processes.
- Ensured operational continuity by providing backup support for regional Reporting Analysts.
Senior Reports Analyst
Sitel
05.2011 - 10.2011
- Managed Agent and Coach Balanced Scorecards, streamlining weekly business review processes.
- Ensured operational continuity by providing backup support for regional Reporting Analysts.
SAP Master Data Analyst Level II
Brady Corporation
12.2008 - 03.2011
- Directed SAP solutions integration for purchasing, logistics, customer service
- Upheld master data accuracy through rigorous audits
- Standardized material naming conventions, boosting data quality
- Facilitated SAP user support, leading to promotion
- Enhanced operational efficiency by streamlining SAP processes
- Led performance report creation and distribution for a large firm
- Ensured operational continuity by providing backup support to regional Reporting Analysts
Reports Specialist
Access Worldwide
10.2007 - 12.2008
- Steered day shift operations, managing tasks of 3 Report Analysts
- Amplified report accuracy by 30% through data flow analysis
- Directed comprehensive research and verification of US-based commercial tenants
- Enhanced client contentment by maintaining a flawless database
- Showcased expertise by single-handedly acing Client Product and Process knowledge assessment
Senior Customer Interaction Officer
Telus International
03.2006 - 10.2007
- Orchestrated production processes for optimal cost, quality, and timely delivery
- Streamlined inter-departmental communication for efficient production cycles
- Implemented material usage monitoring to maintain high product standards and cut costs
- Expedited shipment completions, nullifying a decade-long delay issue
- Orchestrated production timelines, achieving a 40% reduction in delays
Production Manager
Stoneworkart Incorporated
01.2005 - 02.2006
- Enhanced workflow strategies, boosting efficiency by 20%
- Identified and eliminated production bottlenecks, improving output
Production Manager
Riverdale Fabrics International Textile Corporation
12.2003 - 12.2004
- Directed franchise operations for growth
- Boosted regional sales via strategic planning
- Achieved high customer satisfaction through team leadership
- Improved franchise efficiency through tailored training programs
- Increased brand visibility via innovative marketing campaigns
Education
Juris Doctor -
Mindanao State University
BSC Management -
Ramon Magsaysay Memorial Institute
Skills
- Operational Leadership
- Team Management
- Sales and Business Development
- Customer Service
- Business Acumen
- Data Analysis
- Project Management
- Highly organized
- Communication Skills
- Technical Proficiency
- Organizational skills
- Excellent computer skills
Personal Information
Title: Office Manager
Timeline
Office Manager
Tailor Made Wellness Clinic
06.2023 - Current
Business Partner
ABA UKAY Readymade Garments Trading LLC
04.2016 - 05.2022
SAP Master Data
Al Futtaim ACE
04.2013 - 04.2016
Procurement Analyst/SAP Team Lead
T. Choitram & Sons LLC
10.2011 - 03.2013
Senior Reports Analyst
Sitel
05.2011 - 10.2011
SAP Master Data Analyst Level II
Brady Corporation
12.2008 - 03.2011
Reports Specialist
Access Worldwide
10.2007 - 12.2008
Senior Customer Interaction Officer
Telus International
03.2006 - 10.2007
Production Manager
Stoneworkart Incorporated
01.2005 - 02.2006
Production Manager
Riverdale Fabrics International Textile Corporation
12.2003 - 12.2004
Juris Doctor -
Mindanao State University
BSC Management -
Ramon Magsaysay Memorial Institute
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