Alicia Tagory
Grass Valley ,CA
Summary
- Business Development Liaison with 20 years of experience working with patients, families, physicians, case managers and hospital administrators in a fast-paced, challenging hospital environment.
- Self-motivated professional with a passion for enhancing the patient experience by coordinating quality care while building strong community relationships with key contacts through strategic sales and marketing communications, including direct outreach and social media management.
- Adapts to unique situations as they arise and works quickly and creatively to meet patient/client and hospital needs with a focus on delivering quality service through effective communication, compassion and collaborative teamwork.
Overview
20
20
years of professional experience
Work History
Business Development Liaison
Vibra Hospital Of Sacramento
08.2019 - Current
- Served as liaison between Vibra Hospital and multiple hospitals in the greater Sacramento, Reno/Tahoe, and Bay Area territories with consistent face-to-face, phone and electronic communication.
- Built strong and enduring relationships with hospital case managers, physicians, administrators, key hospital contacts, patients and families by efficiently coordinating patient care, providing education and ensuring immediate responsiveness.
- Assessed patient referrals for clinical criteria and financial appropriateness.
- Managed Vibra's Facebook and Google social media presence, creating local content and driving up engagement.
- Created strategic sales and marketing email, text and social media communications.
- Worked with insurance companies to obtain authorizations, and filled in to help with duties of other departments when short-staffed, always looking at how to streamline processes.
- Created and presented informational presentations for physicians and case managers to educate hospital partners on Vibra services.
- Led in-service meetings with physicians and hospital administrators.
- Attended healthcare-related community events and represented Vibra at hospital vendor fairs to foster relationship-building.
- Served on the Employee Engagement Committee to plan employee functions and celebrate employee awards, milestones and extraordinary work.
- Participated in the training of new hires.
Dialysis Coordinator
DaVita
06.2014 - 07.2019
- Coordinating outpatient dialysis for patients at Sutter Medical Center, Sacramento and Sutter Roseville Medical Center.
- Building and maintaining relationships with referral sources.
- Educating new and existing dialysis patients on Kidney Disease, processing medical records and sending referrals to multiple dialysis companies, obtaining necessary labs and test results needed for admission.
- Coordinating care with patients, doctors, nurses and case managers as part of the case management team, obtaining insurance authorizations, running quality assurance reports.
- Visiting dialysis clinics to build strong relationships and attending meetings with hospital partners to enhance and streamline the outpatient dialysis process, all while receiving consistently positive reviews.
- Worked with personal and professional integrity while balancing the needs of patient and healthcare provider.
- Working in a timely manner, independently and prioritizing responsibilities as patient and hospital needs are constantly changing.
Home Medical Equipment Coordinator
Sutter Care At Home
01.2004 - 05.2014
- Served as a liaison between Sutter Care At Home and Sutter Roseville Medical Center
- Marketing and sales of home medical equipment
- Verifying patient insurance and obtaining authorizations
- Delivering or arranging the delivery of home medical equipment and obtaining the necessary documentation to qualify patients for equipment.
- Communicating effectively with patients, doctors, nurses, case managers and delivery techs about patient needs.
Education
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CA05.2022
Associate of Arts - Psychology
Sacramento City College
Sacramento, CA05.2018
Skills
- Assessment capabilities
- Multitasking
- Effective Communication
- Community Outreach
- Strategic Partnerships
- Self Motivation
- Business Development
- Teamwork and Collaboration
- Interpersonal Communication
- Adaptability and Flexibility
- Project Planning
- Professionalism
Timeline
Business Development Liaison
Vibra Hospital Of Sacramento
08.2019 - Current
Dialysis Coordinator
DaVita
06.2014 - 07.2019
Home Medical Equipment Coordinator
Sutter Care At Home
01.2004 - 05.2014
Bachelor of Arts - Psychology
California State University - Sacramento
Associate of Arts - Psychology
Sacramento City College
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