Alicia Sutton
View Park
Summary
Energetic yet focused detail-oriented individual with exceptional communication and project management skills. Expert in analytical case evaluation and assertive communication, successfully reduced caseload backlog while enhancing compliance with regulations. Brings strong problem-solving skills and proactive approach ti new tasks. Experience in handling numerous projects as once while ensuring accuracy. Recognized for implementing efficient case management techniques that improved agency performance metrics and empowered clients through resource facilitation.
Overview
26
26
years of professional experience
Work History
Child Support Specialist II
LACO DEPARTMENT OF CHILD SUPPORT SERVICES
01.2000 - Current
- Facilitated client comprehension of child support procedures.
- Executed systematic case assessments to uphold adherence to regulations.
- Coordinated with colleagues to obtain required documents for cases.
- Streamlined data entry operations for child support management systems.
- Addressed client inquiries about case status and procedures.
- Ensured organization of files and records for active cases and communications.
- Participated in training sessions to enhance knowledge of child support policies.
- Maintained oversight of deadlines to ensure efficient case handling.
- Conducted comprehensive case investigations to enhance child support enforcement.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Facilitated access to resources such as parenting classes and employment programs for client empowerment.
- Acknowledged for outstanding dedication in consistently achieving performance objectives.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
- Implemented systems that boosted agency performance metrics through efficient tracking.
Education
Certificate - Early Childhood Education
University of California, Los Angeles
Los Angeles, CAPolitical Science
Hampton University
Public Administration/ Criminal Justice
California State University, Dominguez Hills
Carson, CA05.1993
Certificate - BOARD LEADERSHIP
African American Board Leadership Institute
Los Angeles, CA01-2024
FBI Los Angeles Citizens Academy
Westwood, CA10-2018
Skills
- Case law investigation
- Analytical case evaluation
- Assertiveness
- Trade policy implementation
Affiliations
- Stovall Foundation - Board Member and co-treasurer
- Stovall Housing - Board Member
- Stovall Development - Board Member
- Ambassador for Department of Child Support Services Department
- Ambassador of Department of Public Health
- Ambassador of F.B.I.
Timeline
Child Support Specialist II
LACO DEPARTMENT OF CHILD SUPPORT SERVICES
01.2000 - Current
Certificate - Early Childhood Education
University of California, Los Angeles
Political Science
Hampton University
Public Administration/ Criminal Justice
California State University, Dominguez Hills
Certificate - BOARD LEADERSHIP
African American Board Leadership Institute
FBI Los Angeles Citizens Academy
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