Alicia Seebalak
Waterloo,ON
Summary
As a dedicated Peer Success Coach, I am passionate about making a positive impact on the lives of individuals facing various challenges. My commitment to fostering personal growth and well-being aligns seamlessly with my desire to extend my support beyond the academic realm. I am enthusiastic about volunteering in roles that allow me to contribute meaningfully to the community.
Overview
3
3
years of professional experience
Work History
Peer Success Coach
University Of Waterloo - Student Success Office
05.2021 - Current
- Enhanced undergraduate and graduate student success through personalized coaching strategies and achievable goal-setting.
- Established trust with clients using active listening, empathy, and effective communication.
- Improved accountability and progress tracking with regular check-ins and updates.
- Assisted students in overcoming obstacles by identifying barriers and creating actionable solutions.
- Empowered clients to take ownership of their personal growth journey through self-reflection and goal-setting.
- Promoted a growth mindset by encouraging persistence, resilience, and adaptability in goal achievement.
Patient Care Representative
MyHealth Centre
08.2020 - 01.2021
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Provided support and guidance to patients and families to navigate healthcare systems.
Education
Bachelor of Science - Honours Health Sciences
University of Waterloo
Waterloo, ON04.2024
Bachelor of Science - Honours Psychology, Research Intensive
University of Waterloo
Waterloo, ON04.2024
Skills
- Stress Management
- Active Listening
- Empathy Development
- Change Management
- Resilience Building
- Emotional Intelligence
- Individual Counseling
- Needs Determination
- Crisis Intervention
- Conflict Mediation
- Critical Thinking
- Strategic Planning
Volunteer
Grand River Hospital - Chemotherapy Unit
- Offered unwavering emotional support to over 30 cancer patients and their families in the chemotherapy unit, demonstrating empathy and compassion during challenging times, fostering a comforting environment.
University of Waterloo - UW Mates
- Demonstrated empathetic guidance and consistent support as a student counselor, providing a safe and confidential space for fellow students to express concerns, navigate challenges, and develop effective coping strategies.
Timeline
Peer Success Coach
University Of Waterloo - Student Success Office
05.2021 - Current
Patient Care Representative
MyHealth Centre
08.2020 - 01.2021
Bachelor of Science - Honours Health Sciences
University of Waterloo
Bachelor of Science - Honours Psychology, Research Intensive
University of Waterloo
Similar Profiles
Carol TaylorCarol Taylor
Executive Diversity and Inclusion Officer at University of Kentucky: Office of the Vice President for Student SuccessExecutive Diversity and Inclusion Officer at University of Kentucky: Office of the Vice President for Student Success
Mariame FofanaMariame Fofana
Student Success Assistant at Office Of Student SuccessStudent Success Assistant at Office Of Student Success
Kundai Roselyn MazaruraKundai Roselyn Mazarura
Online and In-Person Tutor at Office of Student Success & SuperProfOnline and In-Person Tutor at Office of Student Success & SuperProf