Alicia Santangeli
QC
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at FedEx with timely and accurate deliveries. Skilled in problem-solving and teamwork, I excel in fast-paced environments, ensuring operational excellence and positive client interactions. Proficient in computer skills and foreign languages, I bring adaptability and a keen eye for detail to every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
Hand in Heart Rescue
07.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Delivery Driver
FedEx
09.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Runner
Golf Metropolitain
03.2017 - 09.2021
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Education
Master of Arts - Film Studies
Concordia University
Montreal, QC04.2026
DEC - Social Sciences
Dawson College
Montreal, QC08.2021
High School Diploma -
College D'anjou
Montreal 06.2018
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Computer Skills (adobe, logic, excel, word)
- Foreign language proficiency
- Problem-Solving
- Flexible and Adaptable
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Full Professional
Spanish
Limited Working
Certification
- Initiation à la vie associative, AQTIS 514, November 2023
Timeline
Volunteer
Hand in Heart Rescue
07.2024 - Current
Delivery Driver
FedEx
09.2021 - Current
Runner
Golf Metropolitain
03.2017 - 09.2021
Master of Arts - Film Studies
Concordia University
DEC - Social Sciences
Dawson College
High School Diploma -
College D'anjou
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