Alicia Sanchez Martinez
Chula Vista
Summary
I am a bilingual respiratory therapy student with 13 years of customer service experience. My greatest strengths are my communication skills, critical thinking skills, and my ability to work as part of a team.
Overview
6
6
years of professional experience
Work History
Service Advisor
Cadillac GMC
01.2021 - 01.2024
- I was a service advisor in which I oversaw flow of the driveline. I ensured customers received prompt and courteous service. I provided support for all owner inquiries on the phone and in person to ensure customer satisfaction. I distributed work among technicians efficiently. I sold repairs and effectively communicated with customers, technicians, and support staff to ensure a smooth work day.
Business Development Center Representative and Porter
Norm Reeves Toyota
01.2020 - 01.2021
- I scheduled appointments and sent reminders about vehicle services. After covid this position was terminated and I was relocated to a porter position where I assisted customers in retrieving vehicles and taking them to technicians for service.
File Clerk
Horizon Dental Group
01.2018 - 01.2020
- I was a file clerk assisting doctors by gathering patient history. I made appointments, answered phones, and assisted the front desk. I was in charge of calling insurance agencies to confirm patient eligibility. I communicated relevant patient history to appropriate staff. I ensured patient history was filed and stored properly. Also, I assisted in translating any questions or concerns for the staff and patients.
Reservationist and Server’s Assistant
Bleu Boheme
01.2018 - 01.2019
- I worked as a reservationist and server’s assistant. I assisted servers with any requests. I worked as part of a team to ensure guest satisfaction. I was in charge of mapping out the entire restaurant floor plan as well as deciding where to place guests. In addition, I handled any important paperwork regarding compensating certain appetizers and desserts.
Education
Respiratory Therapy Program
Pima Medical Institute
01.2025
Basic Life Support for Healthcare Professional
American Heart Association
01.2025
Associate’s Degree - Psychology
San Diego Mesa College
01.2017
High School Diploma - undefined
Sweetwater High School
01.2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Team player mentality
- Documentation and reporting
Timeline
Service Advisor
Cadillac GMC
01.2021 - 01.2024
Business Development Center Representative and Porter
Norm Reeves Toyota
01.2020 - 01.2021
File Clerk
Horizon Dental Group
01.2018 - 01.2020
Reservationist and Server’s Assistant
Bleu Boheme
01.2018 - 01.2019
Basic Life Support for Healthcare Professional
American Heart Association
Associate’s Degree - Psychology
San Diego Mesa College
High School Diploma - undefined
Sweetwater High School
Respiratory Therapy Program
Pima Medical Institute
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