Alicia Ruiz
Chino
Summary
Dedicated professional with proven strengths in customer service, collaboration, and problem-solving. Committed to delivering innovative solutions that enhance team performance and ensure high customer satisfaction. Dedicated professional with strong customer service and technical support skills. Committed to resolving issues and enhancing customer satisfaction through effective communication and product knowledge.
Overview
5
5
years of professional experience
Work History
verizon wireless
verizon
Chino Hills
09.2022 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
Insurance Agent
Farmers Insurance Company
Playa del Rey
01.2021 - 08.2021
- Assisted clients in selecting appropriate insurance policies based on needs.
- Managed client accounts and maintained accurate records within company systems.
- Educated clients on coverage options and policy details through consultations.
- Developed strong relationships with clients to enhance customer satisfaction.
- Attended training sessions to stay updated on insurance products and regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Education
GED -
Chino Adult
Chino, CA01-2011
Skills
- Customer service
- Inventory management
- Product knowledge
- Technical support
- Sales assistance
- Team collaboration
Timeline
verizon wireless
verizon
09.2022 - 12.2025
Insurance Agent
Farmers Insurance Company
01.2021 - 08.2021
GED -
Chino Adult