Alicia Rossbach
Kelowna,BC
Summary
Accomplished Head of Event Management at German Datacenter Association E.V., adept in vendor negotiation and team leadership. Elevated brand awareness through innovative event marketing, securing key sponsorships, and executing high-profile events with precision. Excelled in fostering client relations and motivating cross-functional teams, significantly enhancing event efficiency and attendee satisfaction.
Overview
4
4
years of professional experience
Work History
Head of Event Management
German Datacenter Association E.V.
01.2023 - 03.2024
- Established clear communication channels between clients, stakeholders, and team members to ensure alignment on event goals and expectations.
- Led cross-functional teams to execute large-scale corporate events, fostering collaboration among departments for cohesive outcomes.
- Managed high-profile events with tight deadlines, ensuring seamless execution and positive client feedback.
- Enhanced event attendee satisfaction by implementing innovative event management strategies and techniques.
- Secured sponsorships from key industry partners for improved brand visibility at high-impact gatherings.
- Developed strong vendor relationships to negotiate contracts and secure optimal pricing for event services.
- Delivered memorable experiences for VIP clients with meticulous attention to detail in planning exclusive receptions or dinners tailored specifically around their preferences.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Opening Team
Ruby Hotels
06.2020 - 03.2024
- Communicated effectively with diverse groups of individuals, adapting training styles to accommodate various learning preferences.
- Maintained accurate records of employee attendance, performance evaluations, and completed training modules for reference during future evaluations or promotions within the company.
- Contributed to the overall success of Grand Opening events by collaborating with team members to address any unexpected challenges or issues that arose during the planning process.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
Events and Service Supervisor
Ruby Hotels
01.2021 - 12.2022
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Liaised with clients to determine exact event requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
Hotel Receptionist and Front of House Clerk
Ruby Hotels
06.2020 - 06.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Event And Bankett Manager - Hospitality And Tourism Management
IST
Frankfurt, Germany 11.2022
High School -
Georg Büchner Gymnasium
Bad Vilbel, Germany01.2019
High School Diploma -
Penns Valley Area High School
Penns Valley, USA06.2017
Skills
- Brand Awareness
- Creative Direction
- Event Marketing
- Vendor negotiation
- Sponsorship Acquisition
- Travel Arrangements
- Time Management
- Creativity and Adaptability
- Critical Thinking
- Team Leadership and Motivation
- Microsoft Office
- Event Budgeting
- Client Relations
- Reservation software
- Phone Etiquette
Languages
English
Native or Bilingual
German
Native or Bilingual
French
Limited Working
Timeline
Head of Event Management
German Datacenter Association E.V.
01.2023 - 03.2024
Events and Service Supervisor
Ruby Hotels
01.2021 - 12.2022
Opening Team
Ruby Hotels
06.2020 - 03.2024
Hotel Receptionist and Front of House Clerk
Ruby Hotels
06.2020 - 06.2021
Event And Bankett Manager - Hospitality And Tourism Management
IST
High School -
Georg Büchner Gymnasium
High School Diploma -
Penns Valley Area High School
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