Alicia Riley
Huntington Beach
Summary
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency. Demonstrated problem solving skills in fast paced environments.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Front Lead Cashier and Customer Service
Walmart
Huntington Beach, CA
01.2025 - Current
- Supervised daily cash operations, ensuring accurate transaction processing and compliance with company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment focused on customer service excellence.
- Implemented process improvements that enhanced checkout efficiency and reduced customer wait times.
- Resolved customer inquiries and complaints effectively, promoting a positive shopping experience for all patrons.
Noon Duty Supervisor
Dwyer Middle School
Huntington Beach, CA
02.2014 - Current
- Supervised student activities during lunch periods, ensuring safety and adherence to school policies.
- Collaborated with faculty to address student behavioral issues effectively and promptly.
- Assisted in training new noon duty supervisors on school procedures and best practices.
- Implemented conflict resolution strategies that fostered a positive lunchtime environment for students.
- Conducted regular safety inspections of play areas, reporting hazards to administration immediately.
Manager
Lucci's Delicatessen
Huntington Beach, CA
01.2020 - 07.2024
- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service quality.
- Developed and implemented inventory management procedures to minimize waste.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
Restaurant Supervisor
Del Webb Sun City
Roseville, CA
08.1998 - 07.2005
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated staff schedules to optimize workflow and maintain adequate coverage during peak hours.
- Enhanced team performance with regular evaluations and constructive feedback.
Food and Beverage Manager
Twelve Bridges Golf Club
Lincoln, CA
04.1996 - 07.1998
- Responsible for day to day operations of Chadwick's Bar and Grill
- Developed and implemented training programs for staff to enhance service delivery and operational efficiency.
- Managed inventory control processes, optimizing stock levels and minimizing waste across all departments.
- Established vendor relationships to negotiate pricing and ensure quality of food and beverage supplies.
Education
High School -
Roseville High School
Roseville, CA01-1986
Skills
- Training and coaching
- Point of sale operation
- Dependability
- Positive attitude
- Clear communication
- Cash register systems
Accomplishments
- Employee of the Month, January 2026: Walmart, Huntington Beach
Certification
- Managers Food Handlers Certificate - Expires: 2029
- California Mandated Reporter Training - Expires: 2027
- CPR Trained
Languages
Spanish
Native or Bilingual
Timeline
Front Lead Cashier and Customer Service
Walmart
01.2025 - Current
Manager
Lucci's Delicatessen
01.2020 - 07.2024
Noon Duty Supervisor
Dwyer Middle School
02.2014 - Current
Restaurant Supervisor
Del Webb Sun City
08.1998 - 07.2005
Food and Beverage Manager
Twelve Bridges Golf Club
04.1996 - 07.1998
High School -
Roseville High School